The latest tool on farmers.gov helps take the mystery out of the loan application process.
The bill passed the House and Senate earlier this month and would usher in major changes to the way IRS engages with millions of customers.
Americans waste time and money filling out paperwork and repeating tests in the doctor’s office. A small Baltic nation has found a better way.
One of the Agriculture Department’s top officials talks about how the agency is using technology to serve its customers better.
Once again, only the National Park Service scored on par with the industry average.
Over six hours, teams from across the country will work on improving the design, functionality and processes of four critical applications.
Are you ready to deliver services to customers who want to unplug from their digital lives?
The department is mixing technology with human-centered design to produce a better experience for its customers.
VA is on a mission to improve the veteran experience across every service it provides.
The department plans to pursue six projects to improve its cloud adoption, customer experience, data analytics and customer contact centers.
The need to consider ease, effectiveness and emotion in all decisions will become part of the department’s Code of Federal Regulations.
The CASES Act is one of several customer experience-related bills Congress is considering.
Sometimes all it takes is a good story.
Officials hope improving the customer experience for citizens will boost the participation rate for the Census Bureau’s biggest undertaking.
Help us tailor content specifically for you: