IT Modernization

Online Health Applications Increased 50 Percent After VA.gov Relaunch

The newly redesigned homepage makes it easier for vets to use self-service tools, which will save the government money, according to the agency’s digital services chief.

Ideas

The Coming Digitization of the Regulatory Environment

Here's what the U.S. can learn about digitizing regulations from two of the largest economies.

Policy

The Federal Tech Bills that Moved as Funding Legislation Stalled

New laws call on Homeland Security to consolidate its data and force agencies to improve their websites.

IT Modernization

Congress Votes For Better Government Websites, Digital Services

The Senate passed the 21st Century IDEA Act, giving agencies one year to improve citizens’ digital experiences.

IT Modernization

House Passes Bill to Improve Government’s Digital Services

The IDEA Act would require agencies to upgrade their websites to meet basic security and usability standards, but lawmakers did make some changes.

IT Modernization

To Improve Customer Experience, Start With Morale, Not Technology, Feds Say

Cultural factors, such as empowerment of staff, given greater weight than upgraded IT and bigger budgets.

Emerging Tech

IRS Spent Millions to Set Up Virtual Assistance Centers That No One Is Using

Of the millions of taxpayers looking for help last year, only 2,700 used the Virtual Service Delivery stations.

Data

Draft Federal Data Strategy Too ‘Unwieldy’ to Implement, Stakeholders Say

Stakeholders who use, generate and rely on federal data got a chance to speak directly to fellows working on the strategy set for release next year.

IT Modernization

After Listening to Veterans, VA Put All Its Services on One Website

In the future, officials hope to eliminate most—if not all—of the paperwork and other bureaucratic barriers that prevent veterans from accessing the benefits they’ve earned.

IT Modernization

Three Agencies Tap Technology Modernization Fund in Second Round

After the second round of projects, about $31.5 million is left in the TMF coffers.

Ideas

Boring Details Make Effective Legislation

In a perfect world, you’d see the addition of mandates come with some much-needed subtraction as well.

CIO Briefing

GSA Releases Customer Experience Playbook

The government released a go-to guide for customer experience practitioners.

IT Modernization

DHS Digital Service is Taking Paper Out of the Immigration Process

The Digital Service works side by side with agency employees to tackle some of their most backlogged processes.

CIO Briefing

VA’s National Cemetery Administration Continues High Customer Satisfaction Scores

The federal agency with the highest customer satisfaction scores continues its high performance, according to new internal survey data.