IT Modernization

Inside Defense Digital Service’s User-Centered Approach

Designing with users—not for them—has been a key to the agency’s innovative success.

Data

Census is Asking the Public to Help Fight Misinformation Ahead of 2020 

The bureau launched a website for dispelling common Census rumors and created a special email address where people can report misinformation and other malicious activities.

IT Modernization

Veterans Affairs Launches Digital National Cemetery 

The new interactive website streamlines information about 3.7 million veterans interred across NCA’s 136 national cemeteries.

Ideas

People Don’t Always Behave Rationally—Agencies are Learning to Plan for That

Officials are increasingly leveraging the power of behavioral science to enhance program performance.

CIO Briefing

Survey: Public Wants Government Websites to Be Easier to Use

Government’s sites are also perceived as more secure than commercial sites, a new Booz Allen Hamilton survey suggests.

CIO Briefing

Trump Signs Constituent Services Bill into Law

A bill to modernize constituent services is now the law of the land.

IT Modernization

New App from VA Streamlines Veterans’ Resources to Enhance Their Care

The ultimate goal is to eliminate the barriers vets face in retrieving the information they need most.

Ideas

4 CX Lessons Federal Agencies Can Learn from Their Peers

There are several agencies making major strides in the CX space and other agencies could learn a thing or two from their CX programs.

IT Modernization

USDA Launches Tool to Match Farmers to the Loans They Need

The latest tool on farmers.gov helps take the mystery out of the loan application process.

CIO Briefing

President Trump Signs Taxpayer First Act

The law will force the IRS to improve its customer experience while providing tools to move faster in hiring.

Policy

Congress Passes Bill That Forces IRS to Revamp Taxpayer Experience

The bill passed the House and Senate earlier this month and would usher in major changes to the way IRS engages with millions of customers.

CIO Briefing

What's Next for Federal Customer Experience

Some agencies are putting themselves in the shoes of their customers and it's paying off.

IT Modernization

What the U.S. Medical System Can Learn From Estonia

Americans waste time and money filling out paperwork and repeating tests in the doctor’s office. A small Baltic nation has found a better way.

Podcasts

Critical Update: Peering Into the Agriculture Department’s Digital Transformation

One of the Agriculture Department’s top officials talks about how the agency is using technology to serve its customers better.

CIO Briefing

GSA Is Putting Up $20K For Its First Multicity Hackathon

Over six hours, teams from across the country will work on improving the design, functionality and processes of four critical applications.

CIO Briefing

Digital Trends That Could Send Your Project Back to the Drawing Board

Are you ready to deliver services to customers who want to unplug from their digital lives?

IT Modernization

Inside USDA's Farmer-First Approach to Digital Transformation

The department is mixing technology with human-centered design to produce a better experience for its customers.