Policy

Senate Reintroduces Federal Agency Customer Experience Act

The bill, which cleared the Senate in 2017 and the House in 2018, again has House sponsors.

Ideas

Moving from Random Acts of Digital to Real Transformation

Too often, government agencies and businesses alike pin their hopes on a single type of transformative technology.

IT Modernization

Worst to First: Government Websites More Secure Than Ever

Website security and privacy improved across all sectors, according to a survey, but none made more improvements than government websites.

Emerging Tech

How Customer Experience is Disrupting Government Technology

Better service delivery is changing the way implementers and users view technology.

IT Modernization

USDA Launches New Features on Farmers.gov

The site’s latest functions will enable America’s agriculture producers to better manage loans and the H-2A visa process.

CIO Briefing

To Provide the Best Customer Experience, Be Proactive

"Be where your customers are" and other helpful tips from customer experience professionals.

Ideas

Commercial CX Trends for Federal Agencies to Consider Today

Here are the top digital customer service trends used by leading commercial brands that hold promise for government leaders in 2019.

CIO Briefing

2019 Will Be The Year For Building Trust in Government IT, Says Federal CIO

As more services are automated, agencies must keep the public’s trust by being transparent about the algorithms and data being used.

IT Modernization

Online Health Applications Increased 50 Percent After VA.gov Relaunch

The newly redesigned homepage makes it easier for vets to use self-service tools, which will save the government money, according to the agency’s digital services chief.

Ideas

The Coming Digitization of the Regulatory Environment

Here's what the U.S. can learn about digitizing regulations from two of the largest economies.

Policy

The Federal Tech Bills that Moved as Funding Legislation Stalled

New laws call on Homeland Security to consolidate its data and force agencies to improve their websites.

IT Modernization

Congress Votes For Better Government Websites, Digital Services

The Senate passed the 21st Century IDEA Act, giving agencies one year to improve citizens’ digital experiences.

IT Modernization

House Passes Bill to Improve Government’s Digital Services

The IDEA Act would require agencies to upgrade their websites to meet basic security and usability standards, but lawmakers did make some changes.