Insights

Cyber Workforce

<p> <style type="text/css"><!--br {mso-data-placement:same-cell;}--> </style> There are never enough cybersecurity workers to fill all of the needed positions in the U.S., let alone those in government. This will examine how the government is working to train, attract and retain such employees to defend against the myriad cyber threats faced by federal agencies.</p>

Trust Imperative 4.0 Report: GenAI The Trust Multiplier for Government

<p>Read the full global Trust Imperative report to learn from over 41,000 respondents worldwide, who provide insights into:</p> <ul> <li>The evolution of digital government services</li> </ul> <ul> <li>The role of GenAI in government and improving citizen experience</li> </ul> <ul> <li>Establishing guardrails and building AI literacy while building trust</li> </ul>

Data collaboration for Federal agencies

<p>A governed data exchange for better-informed decisions</p> <p>The federal government needs a secure data exchange to deliver services efficiently and securely for their users and citizens. But making internal and external data available to different departments, partners, and citizens is difficult and error-prone with legacy data sharing methods such as FTP, cloud buckets, APIs, and ETL processes that are manual, spreadsheet-based, and time-consuming.&nbsp;</p>

Tech-Driven Talent: Transforming Public Sector Recruitment

<p><i>Federal agencies face significant challenges in recruiting skilled talent due to a cumbersome hiring process, an aging workforce, and intense competition. This guide explores how technology can help federal agencies proactively recruit, streamline their hiring processes, and attract Gen Z candidates.<br /> <br /> Learn how you can leverage innovative tools like Yello to centralize candidate data, automate outreach, and track recruitment efforts to improve efficiency, build a diverse and sustainable talent pipeline, and reduce time-to-hire.</i><br /> &nbsp;</p>

Maximizing development with OpenShift Virtualization

<p>Challenging IT demands and economic conditions require a consolidated approach to supporting applications and services. Businesses cannot always afford dedicated hardware and IT teams for development programs. Instead, the current trend is to encompass multiple workload types and deployment methodologies to increase developer performance.</p> <p>Learn more now</p>

AI Ascendancy and the New Wave of IT Modernization

<p>The landscape of IT modernization within the government is evolving at an unprecedented pace. As the number of executive orders, government mandates, new acronyms and powerful new tools continues to soar, defining an achievable path forward can pose challenges for federal agencies who are simultaneously focused on other modernization priorities, like cloud migration and cybersecurity.</p> <p>So what are the steps? What can agencies do to manage these competing and complex priorities within IT modernization? And what role might artificial intelligence play?</p>

Optimize Field Service Operations with Trusted Solutions for Government

<p>Field service organizations around the world are struggling to balance dueling priorities of meeting customer demands and driving productivity. As a result, the need for both efficient and intelligent service delivery is rising and AI is now an imperative. Join us to learn how Salesforce Field Service, powered by the Einstein 1 Platform, enables companies to:</p> <ul> <li> <p>Drive productivity in the field with trusted predictive and generative AI</p> </li> <li> <p>Proactively manage work and assets on one connected platform with real-time data</p> </li> <li> <p>Deploy faster and use automation to improve first time fix rates by 31%*</p> </li> </ul> <p>This webinar includes a demo of our latest Field Service innovations, best practices from customer implementations, and a discussion with product leadership on upcoming roadmap.</p> <p>*Source: Salesforce Field Service Success Metrics Study, 2022</p>

Transform Productivity in the Public Sector with GovSlack

<p>GovSlack - a FedRAMP-High authorized productivity platform - brings your people, tools, and partners together so your teams can do their best work. With GovSlack, federal agencies can break down communication silos &mdash; both internally and externally &mdash; and give team the tools to work together seamlessly and securely.</p> <p>Join us to hear from industry experts who will share how GovSlack can help you:</p> <ul> <li> <p>Securely share sensitive information and boost productivity with real-time collaboration</p> </li> <li> <p>Optimize employee experiences and efficiency with digital tools</p> </li> <li> <p>Use connected data to transform the customer experience and resolve cases faster</p> </li> </ul>

Enhancing Citizen Services with AI-Driven Chatbots and Messaging Solutions

<p>AI chatbots combined with human support provide 24/7 availability and instant responses. Discover how this powerful combination can transform your agency&#39;s engagement.</p>

Conversational AI for Government Agencies: AI-Driven Solutions to Augment Human Capabilities in Public Service

<p>Deliver consistent, personalized support through Velaro&#39;s AI-powered chat solutions to overcome challenges, improve engagement, and meet evolving citizen expectations.</p>

Unleashing the power of data analytics: Winning the war on fraud in state benefit programs

<p>As state and local government benefit programs continue to lose billions of dollars to increasingly sophisticated fraudulent activity, the imperative for robust fraud prevention measures has never been greater. In this article, an industry expert from Splunk discusses the COVID-19 pandemic&rsquo;s impact on the fraud landscape and how the company is bolstering program integrity across state and local sectors.</p>

‘Easy to Do Business With’: Why Simplifying Business Licensing & Registration Is a Best Practice

<p>Many business license applications cannot be completed online, leading to poor user experiences and low compliance rates. Adopting a digital process simplifies the steps for staff and makes it easier for businesses to comply.</p> <p>In this guide, you&rsquo;ll learn:</p> <ul> <li>How to build a licensing and registration experience that works for your staff and local businesses</li> <li>Why technology is your best partner in improving licensing and registration to improve compliance</li> <li>How governments like Okaloosa County, FL are rewiring their processes to drive better financial results for their communities</li> </ul>

Improving Citizen Experience

Enhancing Delivery of Citizen Services

Finding Greater Applications for Statewide Longitudinal Data Systems

<p>State Longitudinal Data Systems (SLDS) paired with AI and machine learning present incredible opportunities for enhancing public services by integrating education, workforce, health, and other agency data. This whitepaper explores how Resultant&rsquo;s innovative AI-driven workforce recommendation engine can transform SLDS data into actionable insights, directly benefiting citizens with personalized career and training recommendations. Read more to learn how to harness your longitudinal data to improve workforce outcomes.</p>

The Role of APIs within Large Language Models and the Shift Towards a Multi-LLM World

<p>In this whitepaper, you will learn about the pivotal role of Application Programming Interfaces (APIs) in the integration and operationalization of Large Language Models (LLMs). As organizations increasingly adopt a multi-LLM strategy to enhance specialization and innovation, APIs are highlighted as essential tools that democratize access to these advanced models, streamline their integration, and ensure secure deployment across various applications. Discover the lifecycle of LLMs and understand the importance of APIs in data preparation, model customization, and deployment. The piece also addresses the critical need for robust API security measures throughout the LLM lifecycle to protect sensitive data and maintain system integrity. The adoption of multiple specialized LLMs, facilitated by APIs, is shown to drive significant cost savings and operational efficiencies, positioning LLMs as a cornerstone of digital transformation in numerous industries.</p>

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