How the VA is Personalizing Veteran Services With a Single Website

The VA Digital Service thinks veterans shouldn’t have to know the agency’s bureaucracy to find the benefits they’re looking for.

Report: Citizens Have Better Experience With Airlines, Insurers Than Federal Agencies

Agencies aren’t getting any better at customer experience despite the focus, a survey found.

Rapid Prototyping to Improve Government Systems

Two former U.S. Digital Service staffers on their approach to iterative design and software development.

How to Drive Federal IT Performance Using Customer Experience

Federal employees have a customer story too, and federal CIOs and IT need to listen to them.

DHS Has a Plan to Make You Stop Hating Airport Security

The agency is looking at ways to speed up passenger screening while improving security from "curb to gate."

U.S. Digital Service Will Teach You How to Buy the Latest Tech

Federal employees can learn best practices for digital procurement in a new certification program.

Better Government Websites Build Trust with Citizens, Silicon Valley Lawmaker Says

Rep. Ro Khanna's customer-experience focused bill would require agencies to go all digital by 2020.

Bill Would Set 2-Year Deadline for Agencies to Get Digital

The 21st Century IDEA would require agencies to have a digital option for all paper-based forms and in-person interactions.

Mulvaney Targets Consumer Bureau's 'Yelp'-Like Complaint Portal

Acting director encourages bankers’ argument against posting unvetted criticism.

Citizens First

How the government plans to prioritize customer experience.

IRS Says Online Tax Systems Are Back In Business

Agency teams worked through the night to restore services, the acting administrator said.

Taxpayers Get Extra Day To File After IRS Online Tools Go Down

The IRS extended Tax Day to midnight April 18 after unidentified outages took down key online tools Tuesday.

How Form Automation is Democratizing Government Services

Technology can help make services accessible to vulnerable and disadvantaged citizens.