GSA Introducing Options to Help Automate Agency Contact Centers

A new special item number for Automated Contact Center Services is being added with the IT Schedule 70 refresh.

How Mobile Data Could Help Manage the National Parks

The data could be used to create better park experiences despite overcrowding.

Key Areas Governments Can Benefit from Social Media

Real-time communications with citizens are just one of the advantages of a social media plan.

Next Agency to Host GSA Centers of Excellence Will Be Announced by October, Departing TTS Director Says

Outgoing Technology Transformation Service Director Joanne Collins Smee shares the strengths of her organization, what’s next for Agriculture’s Centers of Excellence and when the effort will jump to a new agency.

The Government’s Paperwork Problem is Undermining Public Trust

An audit suggests agencies are doing a poor job of assessing the burden their information requests place on the public.

Improve Your Agency's Customer Experience in 8 Steps

ACT-IAC unveiled a playbook for overhauling citizen-facing services.

VA is Rethinking Its Entire Online Presence

The Veterans Affairs Department wants to know what it would take to create a one-stop online shop for veteran services.

Critical Update: Rep. Will Hurd Explains Why Everyone Should Care About Government Tech

For episode 5, Nextgov goes to Capitol Hill to talk with one of the most persistent voices on federal IT management and reform.

White House Lays Groundwork for Improving Government Customer Experience

The Office of Management and Budget’s new Circular A-11 provides guidance to federal agencies in establishing customer experience frameworks.

Modernization Nation

This Nextgov ebook looks at updating the federal government’s technology and operations.

U.S. Customs Expects Face Scanning to Speed Up Security at Florida Airport

Using Homeland Security’s biometric program, one airport is increasing security while shortening lines.

How the VA is Personalizing Veteran Services With a Single Website

The VA Digital Service thinks veterans shouldn’t have to know the agency’s bureaucracy to find the benefits they’re looking for.

Report: Citizens Have Better Experience With Airlines, Insurers Than Federal Agencies

Agencies aren’t getting any better at customer experience despite the focus, a survey found.