Digital Government

CX bill passes Senate committee

The proposal is one of many that moved through House and Senate committees this week, including a transparency bill that brings additional congressional oversight to the General Services Administration.

Veterans Crisis Line looks to balance anonymity with location tools

Matthew Miller, the executive director of VA’s office of suicide prevention, said crisis line responders “want to be very careful how much we pursue information from the veteran, unless it's absolutely necessary to provide them with the highest quality care.”

State Department goes big with online passport renewal

The latest pilot has been ongoing since June, but limited in scale. Now, Americans can renew online anytime.

TSA proposes softer rollout of Real ID enforcement

Federal agencies would have the option to gradually require the secure documents after May 7, in part to avoid chaos at state DMVs when the deadline approaches.

Why digital identity should be a priority for the next president

MITRE called for greater attention to identity issues after a series of workshops held with stakeholders about the importance of White House leadership.

Russia’s influence operations aim to tip US election in favor of Donald Trump, intel official says

The assessment comes two days after the DOJ and others took steps to identify and blunt Russian influence operations.

Cost of VA’s Digital GI Bill has nearly doubled amid delays and contract challenges

The agency’s Office of Inspector General said in a new report that initial contract requirements for the Digital GI Bill platform “were unclear and included unrealistic expectations.”

NSA to debut podcast to boost public awareness of classified missions

The agency’s “No Such Podcast” series is launching soon. It will host experts across NSA to discuss its role in various intelligence missions.

SSI to move core disability program application online

The initial rollout will be available to adults who have never married and are applying for Supplemental Security Income for the first time.

AI can help FOIA offices combat onslaught of bot-powered requests, report says

According to a report from software firm OPEXUS, 93% of FOIA officers believe “AI has a key role to play in helping to review, sort and deduplicate requests.”

NIST releases new draft of digital identity proofing guidelines

Among the changes is a new identity proofing option that doesn’t use biometrics like facial recognition.

ICE struggles to track unaccompanied minors, oversight report says

The agency lacks automated systems to chart the path of underage migrants through the immigration system.

VA should offer more support for Veterans Crisis Line personnel, watchdog says

VA’s Office of Inspector General found that the Veterans Crisis Line successfully prepared for the launch of the streamlined “988 then press 1” call option for those in crisis but strained supervisors’ ability to guide responders.

Energy Department wants to use AI to speed up permitting

The hope is that helping feds dive into historical environmental documents creates efficiencies and better outcomes.

VA hopes new antifraud tools will help veterans identify, report common scams

Veterans lost $350 million in scams targeting former service members in 2023, according to a government report.

SSA has a plan, but wants more funding to get it done

The 2024 agenda’s top priorities for the remainder of the year stem from over 5,000 recommendations from employees.

Teleworking feds are spending 60% of their time working in person, OMB says

In a congressionally mandated report, the Office of Management and Budget rebuffed many common complaints by congressional Republicans about the popular workplace flexibility.