VA CIO nominee vows to create program management office

President Donald Trump’s pick to serve as the next IT lead for the Department of Veterans Affairs told lawmakers this week that the agency’s technology operations are “a target-rich environment” for change, and he committed that organizational transformation would be among his top priorities if confirmed to the role. 

During a Senate Veterans’ Affairs Committee hearing on Wednesday, Gary Shatswell — the administration’s nominee to serve as VA’s next chief information officer and assistant secretary for information and technology — said VA needs “a culture of transparency and accountability, achievable through agile program management, which will also accelerate mission delivery.”

VA’s IT operations are sprawling, with the agency reporting more than 16,000 employees working on these technology services. Many high-profile modernization efforts overseen by the Office of Information and Technology, however, have received particular scrutiny for delays and cost overruns across administrations. 

Sen. Thom Tillis, R-N.C., told Shatswell during Wednesday’s hearing that “my beef is the bipartisan failure to really modernize the VA,” and said he’s previously had discussions about establishing “a program office that includes members on this committee … seeing the progress every day, so that you've got champions here behind an IT modernization effort.”

Shatswell told him that a program management office is “a necessary piece that does not exist at the leadership level of OIT,” noting that previous attempts to create the unit failed because “there had not been the requisite tooling to ensure that the visibility and the process [were] actually managed.”

He said creating the office is “one of the first tasks that I will be going after” if confirmed to the role, adding that the unit would enhance VA employee accountability and operational transparency by ensuring “that everyone knows what’s going on and what’s the status and the priority of their piece within the work that OIT is doing.”

“I call it a program or portfolio-value office because, at the end of the day, we need to be driving the right value to the veterans, and that's the focus of everything that we should be doing,” Shatswell said.

Shatswell is Trump’s third nominee for the VA CIO role since the start of his administration, and the first to receive a hearing before lawmakers. VA Deputy Secretary Paul Lawrence has been performing the duties of the role in the interim. 

Shatswell is a current VA employee, having served as senior advisor to VA Secretary Doug Collins since December. 

When asked by Sen. Jerry Moran, R-Kansas — the panel’s chairman — whether the senior advisor role is “the administration's training ground for individuals that they may want to place within the department,” Shatswell told him, “I can tell you my experience: that was the way that it was.”

Shatswell has previously held a variety of tech leadership roles across private industry, including as Group CIO at Unilever Prestige, as CIO at Paula's Choice Skincare, as vice president of IT at Sur La Table and as CIO at Sizzling Platter.