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The department gave the bulk of the billion to 15 contractors—one of which is getting a sole-source $10 billion contract to try again.
Congress expressed its support for VA's electronic health records contract with Cerner, but promised to keep a close watch on its implementation.
This ebook looks at how agencies are baking customer experience into their missions.
Congress moved along IT modernization and defense authorization bills but still faces funding the government.
Electronic medical records don’t always tell the full story of a veteran’s healthcare.
Bells and whistles are great, but they don't matter if they aren't helping customers, Veterans Affairs Department's Lynda Davis said.
A section of the bills calls for anonymizing data, but that could prevent some agencies from helping with their outreach missions.
After another high-profile departure, there are 11 acting CIOs across the 24 CFO Act agencies.
To better take care of high-risk patients, the Veterans Affairs Department needs to get technology that frees up caregivers' time.
The department needs to ensure employees are still processing claims in a timely and accurate manner, GAO said.
Real-time feedback could help the Veterans Affairs Department direct respondents to task forces for suicide or homelessness.
Find out what the National Geospatial-Intelligence Agency and Veterans Affairs Department offer their employees to boost skills and spark innovation.
Secretary David Shulkin said there was a public interest exception in skipping a full and open competition.
Dr. Lynda Davis, VA's chief veteran experience officer, will continue working on Vets.gov and getting real-time feedback for veterans.
A team of techies and customer-service professionals starting tackling the problem in 2015.
The agency wants feedback whenever and however veterans want to send it.
Trump has "a chance to lead, not just in the VA but in the country, in bringing the internet to health care,” former federal CTO Aneesh Chopra says.
Once that decision is made, the acquisition portion of the process will come into play, and law states it must be an open, competitive process.
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