Veterans Affairs

VA To Codify Customer Experience As Part of Core Values

The need to consider ease, effectiveness and emotion in all decisions will become part of the department’s Code of Federal Regulations.

VA’s EIS Telecom Transition Starts With New Accounting Platform

The agency is looking to buy a holistic financial management system to manage as much as $445 million in telecom spending a year.

Adaptive Gaming Offers Disabled Veterans a New Way To Connect

A partnership between the Veterans Affairs Department and Microsoft is opening video games and esports up to vets with limited mobility.

Innovation From Within: How One Employee-Built Tool is Revolutionizing VA  

An open source tool called LEAF is saving the Veterans Affairs Department time, resources and perhaps millions in taxpayer dollars.

VA Looks to 3D-Printing to Improve Veteran Care

The agency is funding efforts to 3D-print hand braces, foot insoles, prosthetic limbs and artificial organs.

VA Turns to App Developers to Overcome Legacy Tech

The agency is already working with Apple to connect medical records to veterans’ iPhones, and there are more projects on the horizon, according to CIO James Gfrerer.

VA Won’t Delay Launch of Private Care Software Tool Despite Reported Flaws

The tech will go live on June 6 even if it’s operating “at 70 percent or 50 percent,” said Secretary Robert Wilkie.

After CIO No-Show, Congress Not Confident in VA’s IT Shop

The Veterans Affairs Department earned no goodwill when it declined to testify before a House Veterans’ Affairs subcommittee.

Management, Not Money, Will Make or Break VA Modernization, Lawmakers Say

“We are no longer on the cusp of transformation, we are in the middle of it,” Secretary Robert Wilkie told senators.

VA Botched GI Benefits Modernization Because Nobody Was in Charge, Watchdog Says

The project, which started in August 2017, didn’t have a designated leader until November 2018, the VA inspector general found.

Lawmaker Wants VA to Explain a Software Tool USDS Flagged as Flawed

A ProPublica report exposed serious issues in a Veterans Affairs Department software tool.

House VA Committee Looks into Trolls Targeting Veterans Groups

Someone’s spreading misinformation to veterans and their families and Congress wants to know who.

House Veterans Affairs is Having Trouble Hiring Tech Experts

The group’s struggle reflects the growing shortage of tech talent on Capitol Hill.

GAO Flags VA Buying, Security Clearance Process as High Risk

“We keep finding the same problems over and over,” GAO Comptroller General Gene Dodaro told lawmakers.

VA to Pilot Health Records System in March 2020

Lawmakers still have serious concerns about the agency’s multibillion health records overhaul.