Veterans Affairs

VA to Begin COVID-19 Vaccinations at 128 More Sites 

The Veterans Affairs Secretary said the approval of a second vaccine allows the department to inoculate more health care providers and veterans.

VA Solicits Feedback on Plans to Transform its HR IT Systems

The agency’s vast human resources community process more than 1 million personnel actions a year.

VA Flags Potential Staffing, Resource Hurdles in Vaccine Distribution

The department will start with a small distribution of doses, but expects a series of hurdles in inoculating its entire workforce and network.

Robotic Surgeries Are Changing the Game Inside One VA Facility

More than 60 robotics-boosted surgical procedures were performed since March—and the program will likely expand in the next year.

Internal Documents Detail Who VA Will Vaccinate First

The Veterans Affairs Department's multi-tiered plan prioritizes delivering COVID-19 inoculations to high-risk staff and patients.

VA Moves to Expand Its 5G Experimentation 

One of the agency’s senior innovators shed light on what’s to come—and how existing 5G pursuits have paid off in the pandemic. 

VA Plans for COVID-19 Vaccine Distribution

The Department of Veterans Affairs announced partnerships with other agencies Tuesday in an effort to prep for a possible COVID-19 vaccine distribution.

Customer Experience CAP Leaders Leave ‘CX Cookbook’ for Agencies

The cookbook is meant to serve as a resource for CX practitioners across government.

VA Turns to Machine Learning to Automate Prescription Workflows

One of the agency’s senior innovation-focused officials also shed light on how additive manufacturing might disrupt modern health care.

VA Makes Moves to 3D Print and Produce Medical Devices In-House

A newly unveiled effort will expand collaboration that was sparked by COVID-19.

VA Launches New Electronic Health Record Platform Amid a Pandemic, Wildfires and Citywide Power Outages

Nature seemed to be against the Veterans Affairs Department’s new EHR system. But officials are reporting a “flawless” cutover for the first deployment.

VA Piloting AI to Predict Mortality Rates of COVID-19 Patients

The tool has been in development since the spring and is now being piloted ahead of a larger rollout, VA officials said.

How Customer Experience Leaders Are ‘Hardwiring’ CX Across Government

Cross-pollination and communication among agencies are helping build the discipline of customer experience across government.

Watchdog: White VA Employees Twice as Likely to Be Promoted as Black Workers

The American Federation of Government Employees said Thursday that new data it obtained via the Freedom of Information Act underscores its allegations of systemic racism pervading the Veterans Affairs Department.

VA-DOD Health Exchange Adds 15,000-Member Hospital Network

The CommonWell Health Alliance officially joined the joint health information exchange, broadening the government’s ability to digitally share patient data with private health care providers.

VA Takes Important Step in Prep for New Health Records Launch

The Veterans Affairs Department successfully transferred data of thousands of patients to its new electronic health records system.

3 Ways Agencies Can Improve Customer Experience

One of the most important things agencies can do is build trust.