VA Secretary on $10B Health Records Contract: ‘We Have To Get This One Right’

The Trump administration requested $1.2 billion in fiscal 2019 for a commercial health records contract, which the department is expected to award by March.

Veterans Affairs Wasted Closer to $2 Billion On Failed IT Projects

The department misspent even more than government investigators initially believed in attempting to modernize its health records system.

Why Veterans Affairs Isn’t Waiting for a ‘Perfect’ Health Records Solution

The department’s aiming for as seamless a solution for medical records as technologically possible, VA Secretary David Shulkin said.

VA Wasted $1.1 Billion on Failed IT Projects in Six Years

The department gave the bulk of the billion to 15 contractors—one of which is getting a sole-source $10 billion contract to try again.

Lawmakers to VA: “We’ve Got Your Back” on $10B IT Contract

Congress expressed its support for VA's electronic health records contract with Cerner, but promised to keep a close watch on its implementation.

Rethinking Federal Customer Experience

This ebook looks at how agencies are baking customer experience into their missions.

Continuing Resolution on Congress' Post-Holiday To-Do List

Congress moved along IT modernization and defense authorization bills but still faces funding the government.

VA To Run Massive Survey of High-Risk Vets

Electronic medical records don’t always tell the full story of a veteran’s healthcare.

This One Rule Informs All of Veterans Affairs' Customer Service Decisions

Bells and whistles are great, but they don't matter if they aren't helping customers, Veterans Affairs Department's Lynda Davis said.

Customer Experience Bills Pose Hidden Risks for Citizens

A section of the bills calls for anonymizing data, but that could prevent some agencies from helping with their outreach missions.

Veterans Affairs CIO Stepping Down

After another high-profile departure, there are 11 acting CIOs across the 24 CFO Act agencies.

Technology Could Enable Better Suicide Prevention for Veterans

To better take care of high-risk patients, the Veterans Affairs Department needs to get technology that frees up caregivers' time.

VA Needs to Better Track Teleworking Employees

The department needs to ensure employees are still processing claims in a timely and accurate manner, GAO said.

How VA Turns Survey Data into Better Veteran Health Care

Real-time feedback could help the Veterans Affairs Department direct respondents to task forces for suicide or homelessness.

Nextgov Event: Join Us Thursday to Talk About the Tech Workforce

Find out what the National Geospatial-Intelligence Agency and Veterans Affairs Department offer their employees to boost skills and spark innovation.

Veterans Affairs to Adopt Same Commercial Health Records Platform as DOD

Secretary David Shulkin said there was a public interest exception in skipping a full and open competition.

Meet the Woman in Charge of Customer Service for Millions of Vets

Dr. Lynda Davis, VA's chief veteran experience officer, will continue working on and getting real-time feedback for veterans.

Veterans Calling VA's Crisis Line Can Finally Get Through. Here’s Why.

A team of techies and customer-service professionals starting tackling the problem in 2015.