SSA
4 Million Americans Waited Over an Hour in Line at Social Security Field Offices in 2019
Two separate Social Security Administration inspector general audits provide a detailed picture of customer experience over the past decade at the agency.
Social Security Wants a New Way to Manage Access for 330 Million Americans
The agency is considering overhauling its identity credential and access management, or ICAM, system to manage secure access for all users.
Social Security Administration Seeks to Solicit More Feedback from Customers
The agency is following White House guidance to improve customer service delivery, beginning with getting more input from actual customers.
Auditors Call on OMB to Ensure Agencies Coordinate on State Cybersecurity Requirements
State officials say duplicative and fragmented requests are sapping their resources.
Social Security Turns to Social Media to Help Combat Phone Scammers
Because government-related scam calls and texts are only getting worse.
CISA Director Pushes to Discontinue Social Security Numbers as Identification
Industry is eager to promote alternatives and improvements for digital identity.
Social Security Announces More Telework Cuts
The move comes after Congress directed the agency to reinstate telework in other offices within SSA.
Democratic Senators Urge Social Security to Restore Telework
Lawmakers ask the agency to reconsider its decision to end a 6-year-old pilot program, citing concerns about the burden it places on employees and productivity.
Impasses Panel Gives Rare Win to Union on Telework
Just days after the Social Security Administration announced the impending end of a long-running telework pilot program for operations staff, the panel protected employees in the Office of Hearing Operations from a similar fate.
IG: Social Security’s Information Security Program is ‘Not Effective,’ Says Watchdog
The agency’s annual FISMA audit showed significant, recurring weaknesses in every area.
Social Security Ends Telework Program for 12,000 Employees
Workers in all of the Social Security Administration’s operations components have less than two weeks to find alternate arrangements.
Social Security Taps Team of Federal IT, Management Notables to Assess Modernization Progress
The team will look at how the agency’s IT modernization efforts are going, including how those changes are affecting Social Security employees and stakeholders.
Bill Would Stop Government From Paying Dead People
Congress wants to eliminate tens of millions of dollars wasted annually on benefits payments to the deceased.
Featured eBooks
