SSA
SSA needs funding to address its ‘customer service crisis,’ commissioner says
Applicants have to wait eight months on average for an initial disability decision.
SSA taps White House tech official for CIO post
Marcela Escobar-Alava will be starting as the CIO of the Social Security Administration on Monday.
SSA restructures tech shop to center on the CIO
Be on the lookout for a vacancy announcement for the SSA CIO position.
USDA hopes more data access will improve states’ SNAP delivery
The Agriculture Department is also working to help states address card skimming and other persistent problems in the SNAP program.
Senators seek details on SSA’s plan to modernize and simplify disability benefits applications
Three Democrats on the Senate Finance Committee asked the Social Security Administration for details on improvements to the Supplemental Security Income application.
TMF Invests Over $40M to Improve Cybersecurity and Digital Services
The Technology Modernization Fund’s most recent investments will go to the Social Security Administration, the Treasury Department and the U.S. Agency for Global Media.
GSA Working to Expand on Social Security Administration’s Digital Identity System
There’s a solid cybersecurity argument for electronic verification, but equity can’t be neglected, observers say.
After Having Their Computers Monitored, Employees Blast SSA Watchdog
Employee group pledges to bring its complaints to the White House and Congress.
Social Security Wants Feedback on ‘Learning Agenda’ to Improve Data for Decision-Making
The agency is getting started on the data and policy improvement plan mandated under the Evidence Act.
IT Panel Makes Recommendations for Social Security’s Tech Modernization
The recommendations come as the Social Security Administration embarks on a years-long IT modernization.
110,000 Americans Died Waiting for Social Security Disability Benefits in Last Decade
Americans waited an average of more than two years for benefits decisions from the government during the past decade.
4 Million Americans Waited Over an Hour in Line at Social Security Field Offices in 2019
Two separate Social Security Administration inspector general audits provide a detailed picture of customer experience over the past decade at the agency.
Social Security Wants a New Way to Manage Access for 330 Million Americans
The agency is considering overhauling its identity credential and access management, or ICAM, system to manage secure access for all users.
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