Digital Government
Experts to Biden: Don’t Slow Government Customer Experience Momentum
Government management experts offered advice to the incoming presidential administration regarding how to continue customer experience progress.
Artificial Intelligence
Bill to Codify GSA’s Centers of Excellence Awaits President’s Signature
The legislation would ensure the General Services Administration’s IT modernization initiative continues to the next administration.
Artificial Intelligence
Interagency Committee Issues Recommendations for Using Cloud to Accelerate Artificial Intelligence
The Select Committee on Artificial Intelligence outlined ways agencies can approach commercial cloud computing for research and development.
Digital Government
VA Plans for COVID-19 Vaccine Distribution
The Department of Veterans Affairs announced partnerships with other agencies Tuesday in an effort to prep for a possible COVID-19 vaccine distribution.
Modernization
Customer Experience CAP Leaders Leave ‘CX Cookbook’ for Agencies
The cookbook is meant to serve as a resource for CX practitioners across government.
Policy
Major Changes to Internet Regulation Unlikely Under Biden Administration
A split Congress makes major internet policy changes even more unlikely.
Policy
Federal Government Runs Deficit for 13th Consecutive Month
The federal government continues to run monthly budget deficits in the hundreds of billions of dollars.
Policy
Biden’s Top Priorities Offer Few Clues for Technology Policies
Washington policy experts believe President-elect Joe Biden’s approach to big tech companies and regulation may differ from both the Trump and Obama administrations.
Digital Government
GSA, Pentagon Re-award DEOS Cloud Contract
The latest award comes with a significantly lower projected ceiling than previously cited.
Digital Government
Federal Agencies Improve Customer Experience Scores But Still Lag Behind Private Sector
The coronavirus pandemic had little impact on agencies' scores, according to Forrester’s 2020 U.S. Federal Customer Experience Index.
Digital Government
Remote Work Has Two-Thirds of Americans Considering Moving from Cities to the Country
But one in three says bad internet connections would be a deal breaker.
Emerging Tech
NASA Confirms Water on Moon’s Sunlit Surface
It’s an important discovery that could impact future Moon missions.
Digital Government
3 Tips from Federal HR Pros on Recruiting Talent in a Pandemic
Proactive federal agencies are recruiting where the talent is: online.
Digital Government
How Customer Experience Leaders Are ‘Hardwiring’ CX Across Government
Cross-pollination and communication among agencies are helping build the discipline of customer experience across government.
Emerging Tech
Bill Would Hold Tech Companies Responsible When Their Algorithms Promote Extremist Content
The legislation would remove liability immunity from Section 230 of the Communications Decency Act.
Digital Government
More Than Two-Thirds of Big Tech Employees Feeling Burnout At Home
Working from home introduces new challenges for employees.
Modernization
Microsoft, SpaceX Team Up to Bring Cloud Computing to Space
Microsoft is taking its cloud to the final frontier.
Digital Government
Federal Government Blows Past Record Spending in Fiscal 2020
The budget deficit tripled to a record $3.1 trillion—another all-time record.
Digital Government
Social Security Administration CIO to Depart
SSA’s assistant deputy commissioner will assume the role beginning Oct. 26.
Modernization