Education

6 Lessons from Government Customer Experience Professionals

Officials from the U.S. Patent and Trademark Office, Transportation Security Administration and Office of Federal Student Aid explained what’s worked in improving customer experience.

  • By Frank Konkel

Education Department Details Plans to Honor Nation’s Top Cyber Educators

But the agency needs a special clearance from OMB to meet all relevant deadlines.

  • By Brandi Vincent

To Unleash a Modern Workforce, America Must Revamp Education

Federal leaders say the nation needs to pivot education towards tech-focused training in fields like robotics.

  • By Brandi Vincent

Kids Might Close Government’s IT Talent Gap

Technology literacy rates are on the rise, likely due to the emphasis placed on STEM education in schools.

  • By John Breeden II

Class in Session for Federal Cyber Reskilling Academy

Demand drove an increase in cohort size.

  • By Brandi Vincent

GSA Releases Technology Business Management Playbook

After several months of development, the General Services Administration and the Education Department share what they learned by implementing TBM.

  • By Frank Konkel

Agencies That Cut Telework Took a Beating in Annual Employee Survey

Drops in employee happiness corresponded with shifts in opinions on the agencies' telework policies.

  • By Erich Wagner

Computer Science for Everyone

A new middle school in Washington, D.C., wants to help bridge the racial and economic gaps in tech.

  • By Lola Fadulu, The Atlantic

Government Gets Poor Marks Securing Students' Personal Info

The office isn’t effectively monitoring cyber protections after it shares student information, including with collection agencies.

  • By Joseph Marks

Select Agencies Are Working on Technology Business Management Playbook

Whether it will get a public release is less clear.

  • By Aaron Boyd

Potential Merger Isn’t Slowing Education’s IT Modernization Plans

Officials said looking at technology should be a first step in merging agencies but those discussions can’t start without a mandate.

  • By Aaron Boyd

Streamlined Grant Reporting May Be Coming Soon

Survey shows data standardization can boost efficiency, though cultural blocks remain.

  • By Charles S. Clark

D.C.-Area Lawmaker Plans Bill to Protect Telework Programs

Move follows telework cutbacks at the Agriculture and Education departments.

  • By Erich Wagner

Education Department Knows It Needs Cyber Skills, But Doesn't Know Which Ones

The department issued a request for information on how best to train, retain and track its cyber workforce.

  • By Aaron Boyd

Featured eBooks

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Cybersecurity & the Road Ahead

A Letter From Two Big Apple Investors Powerfully Summarizes How Smartphones Mess With Kids’ Brains

The letter also takes a dig at social media companies.

  • By Jenny Anderson, Quartz

Homeland Security To Release Active Shooter Training Simulator for Teachers

The program is like a video game... but much darker.

  • By Caitlin Fairchild

DeVos Walks Back Controversial Student Loan Contract

The department is turning its attention to providing a "truly modern loan servicing environment."

  • By Jack Corrigan

Education Dept. Builds Show and Tell Space for Developers

There's a new GitHub repository for anything built with Education Department data.

  • By Mohana Ravindranath

First Rule of User Experience: You Do Talk To the User

“We assume we know what our customers want. But in many cases, we don’t."

  • By Heather Kuldell

Education Dept. Seeks Virtual Reality, Video Game Devs for Next-Gen Tech

The department is hosting a $680,000 challenge for virtual and augmented reality ideas.

  • By Mohana Ravindranath

Why a Hack on Education Department Would Be Worse than the OPM Breach

Despite housing tens of millions of people’s sensitive information and 180-plus databases, the agency doesn’t "even have the most basic of tools” to protect them against breaches, Chaffetz said.

  • By Camille Tuutti