“We assume we know what our customers want. But in many cases, we don’t."
The department is hosting a $680,000 challenge for virtual and augmented reality ideas.
Despite housing tens of millions of people’s sensitive information and 180-plus databases, the agency doesn’t "even have the most basic of tools” to protect them against breaches, Chaffetz said.
Virtual reality headsets can be for more than 3-D movies.
FAFSA’s team is known for its social engagement and its ability to leverage prominent hashtags, like yesterday’s #Maythe4thbewithyou.
Harris collapsed and was taken to the hospital immediately following a congressional hearing in early February about potential misconduct.
Rep. Jason Chaffetz., R.-Utah., challenged CIO Danny Harris and Acting Secretary John King on recent investigation into Harris’ behavior, arguing the department may not be equipped to protect 139 million Social Security numbers from cyberattack.
Government watchdogs at a Tuesday congressional hearing counted the ways in which the department is putting the identities and finances of students and their parents in jeopardy.
On average, the public is less satisfied with customer experience at federal agencies than they are with both TV and Internet service providers, according to a Forrester research study published Thursday.
Help us tailor content specifically for you: