Digital Government

House Dems seek $1B for IRS to improve access to child tax credit

The IRS had come under criticism for an online tool targeting the neediest recipients of advance child tax credit payments that was not mobile-friendly and lacked non-English language resources.

Digital Government

How COVID has changed citizen services

Record demand for services and pandemic precautions have prompted some fundamental reassessments about delivery.

Digital Government

What 9/11 looked like inside the federal IT community

Mark Forman, the former administrator of the Office of E-Government and widely considered the first federal CIO, shares his recollections of the attacks of September 11, 2001.

Digital Government

It's time for government tech to address inequities in service delivery

Civil servants and vendors have traditionally approached government software with a mindset that has created administrative burdens – a confusing online application can stand in the way of someone getting healthcare, food assistance and unemployment insurance.

Digital Government

White House names Mina Hsiang to lead USDS

Mina Hsiang is the first woman and first Asian-American to lead the innovation shop. She was part of the U.S. Digital Service when it was launched after the troubled rollout.

Digital Government

New Labor Dept. office will focus on UI modernization

The office will implement a strategic modernization plan for unemployment insurance set to range from developing modular tech capabilities to identity verification.

Digital Government

GSA launches new Digital Corps to attract early-career techies

The first cohort of the new program, which launches in the fall, will focus on pandemic response, the economy, cybersecurity and streamlining government services.


Report: Agencies aren't fielding interactive digital forms

A law passed in 2018 requiring executive agencies to make online versions of paper-based forms used by the public, but only a few are fully compliant according to a new report.

Digital Government

Treasury taps Code for America for tax credit tool

The administration is getting a head start on releasing a permanent, multilingual, mobile-friendly tool for non-filers to sign up for its expanded CTC program with the help of the civic technology non-profit Code for America.


CISA debuts vulnerability disclosure platform

Federal civilian agencies can tap a bug reporting system fielded as a shared service by the Cybersecurity and Infrastructure Security Agency to gather information on potential website and software vulnerabilities.

Digital Government

What we learned about accessibility by scanning more than 2 million federal .gov web pages

For government to effectively tackle the digital accessibility challenge, all agency stakeholders must become accessibility champions.

Digital Government

Wyden dings IRS for access issues in tax credit tool

The chairman of the Senate Finance Committee wants the tax agency to offer its advanced child tax credit tool in more mobile-friendly format and make the content available in more languages.

Digital Government

TurboTax-maker Intuit will leave free tax filing partnership with IRS

The company’s decision throws the future of the Free File program, which was created as an alternative to an IRS free tax filing system, into doubt.

Digital Government

A procurement paradigm for digital government

By contracting with emerging technology companies that can create and deploy data-driven solutions, agencies can cut down on the number of government contracts and the associated red tape.

Digital Government

Lawmakers mull federal response to state and local technology gaps

One potential fix could be for the federal government to harmonize its cybersecurity and data protection rules for state and local partners across federal agencies that interact with state systems.

Digital Government

IRS chief presses case for boost in IT, cyber funding

IRS Commissioner Charles Rettig said the agency can use a 10% increase in funding included in the White House fiscal year 2022 budget proposal to "improve conditions for every American" while strengthening the agency's cyber posture.

Digital Government

Leveraging the TMF to improve customer experience

Focusing on customer experience as part of the Technology Modernization Fund investment strategy will enable agencies to improve service and build trust in government.

Digital Government

Many federal websites don't meet accessibility requirements, study finds

Out of 72 government websites studied, 30% didn't meet accessibility standards, according to the Information Technology and Innovation Foundation.

Digital Government

Legacy tech hindered delivery of unemployment benefits during the pandemic, IG finds

States with modernized systems were able to stand up new programs faster than states that relied on legacy technology, according to a new report from the Labor Department's internal watchdog.

Digital Government

The hidden power of the Federal Citizen Services Fund

Congress placed a big bet in the American Rescue Plan on the ability of the General Services Administration to reimagine federal IT services and security.