Augmentation for Data-Driven Success

Augmentation techniques can help the Defense Department implement its data strategy goals.

State Wants Better Bots and Processes For Its Help Desk

The Consolidated Customer Support office already manages eight bots, but an ongoing project requires more user-centric automation.

EEOC Wants a Quality Check For Its Data and Automation Strategy

The Equal Employment Opportunity Commission’s inspector general wants an independent third party to look over the agency’s Digital Process Transformation and Automation strategy.

A Guide to Delivering Great Experiences for Employees as They Embrace the Future of Work

Federal agencies need to invest in technologies that enable employees to work from both the office and remote locations.

Lawmakers Propose $50 Million Federal Program to Support Rural Patients

If passed, a new bill could increase telehealth and remote patient monitoring in places with limited broadband access.

GAO: Tech, Automation Improved Decennial Census Productivity

More than half of the Americans self-responded to the decennial census using the internet in 2020.

How Automation Can Help Agencies Ditch Legacy Systems

Bots come in handy when few other capabilities are available, but they may help agencies bridge to emerging technologies like AI, too.

Pentagon Experiments with Self-Driving Shuttles at San Diego Military Base

The real-world testing will provide new insight into varying emerging technologies.

Automatic Government

This Nextgov ebook examines how agencies employ automation and other variants of artificial intelligence software to improve service delivery and mission outcomes.

Survey: 2 in 3 IT Workers Say Automation Aided Productivity During COVID-19

More than half of those surveyed believe automation software boosted productivity during the pandemic.

One Bot Saves NSF Staff Roughly 25,000 Hours Per Year, CIO Says

And it’s only one small piece of the agency’s broader automation vision.

National Archives Wants to Use AI to Improve ‘Unsophisticated Search’ and Create ‘Self-Describing Records’

The National Archives and Records Administration wants to automate its records management processes to limit manual metadata tagging while improving the search function.

Federal Shared Services Provider Needs a System to ID Bots in Its Data Center

One of the four central financial service providers wants to use more robotic process automation in its data centers but needs to be able to track those bots—and any potential malicious bots creeping in, as well.

Pilot IRS Will Shift Focus to Key Technologies in 2021 Solicitations

Forthcoming solicitations will center on digitizing paper and poor-quality documents, high-speed scanning and automation tools.

Regulators Want to Know How Financial Institutions Use AI and How They’re Mitigating Risks

Five federal agencies will publish a request for information Wednesday seeking feedback on 17 specific questions.

FEMA’s Acquisition Office Aims to Embrace More Bots and Automation

A recently released matrix highlights a few RPA-driven improvements the agency might pursue.

How Forward-Thinking Investments Will Build the Future of Digital Government

To succeed, governments must create long-term integrated plans that encompass enterprise architecture, funding and policy support.