Automation

Algorithms Are Designing Better Buildings

Algorithms can now work out the best ways to lay out rooms, construct the buildings and even change them over time to meet users’ needs.

USPTO is Looking to Hire a Senior-Level Emerging Technology Expert

CIO Jamie Holcombe said the official will support efforts to scale artificial intelligence, robotic process automation and more.

Chatbots: The New Government Official in the Fight Against Coronavirus

Even though there’s a deluge of questions from thousands of people, many of these questions are the same.

CMS Produces ‘Employee Roll Call Bot’ to Account for Workforce Amid Telework

Teleworking can make it tough for agencies to keep a pulse on their personnel, but bots can help.

Government Innovation in a Global Pandemic

In the crunch of a crisis, federal agencies unleashed bots, artificial intelligence, 3D printers and supercomputers to flatten the COVID-19 curve.

Veterans Affairs Launches First Chatbot to Field COVID-19 Questions

The bot was developed and deployed via Microsoft’s Healthcare Bot platform.

HHS Proposes ‘IT Control Tower’ to Manage Strategic National Stockpile

The proposal is part of a larger strategy to incorporate the manufacturing, distribution and point-of-care sectors.

Pentagon Shop Wants Machine Learning to Fix Complex RPA Processes

The office does not want new robotic process automation tools or cloud providers, according to a Defense Innovation Unit solicitation.

Agencies Lean Into Automation During the COVID-19 Pandemic

Robotic process automation is accelerating across the National Institutes of Health, Internal Revenue Service and Housing and Urban Development Department.

USPTO Adds Company to $50M Artificial Intelligence and Machine Learning Contract

General Dynamics Information Technology joins at least 12 companies on the Patent and Trademark Office’s future-facing blanket purchase agreement.

Improving Customer Experience in the Wake of COVID-19

During a crisis when it is most important to provide an experience that gives customers confidence in their government. 

Defense is Embracing Robotic Process Automation But It’s Not Yet Scaling It

Bot security and varying cloud infrastructure could make it tough for the Pentagon to spread RPA tools. 

Critical Update: How the U.S. Patent and Trademark Office Plans to Run ‘Better, Cheaper, Faster’ Tech

Chief Information Officer Jamie Holcombe and his team are stabilizing and modernizing IT to help meet growing demands in a changing marketplace.

How Homeland Security’s Biosurveillance Arm Uses Tech To Track a Pandemic

The National Biosurveillance Integration Center began tracking what would become the novel coronavirus on Jan. 2.

Artificial Intelligence in Action

Federal agencies are laying the groundwork now for how artificial intelligence, machine learning and automation may change their operations in not-so-distant future.

CDC Launches COVID-19 Bot to Help You Decide If You Need to See a Doctor

The Coronavirus Self-Checker, a Microsoft-powered health care tool, was built to alleviate some of the initial screening strains health care providers are experiencing.

Pilot IRS to Return with New Focus Areas and Significantly More Funding

In the next three to six months, the IRS plans to issue new solicitations through its experimental contracting vehicle.