Ideas
The Evolving Role of the Chief Customer Officer in Government
At least four federal agencies now have chief customer officers.
Ideas
The ‘Culture of No’ and 3 Other Government IT Challenges
Among the factors keeping government behind the tech curve are an aversion to change and the lack of technocratic leadership.
Ideas
Why America Needs New Voting Technology
Municipalities that upgraded election tech in the years after the 2000 debacle are now working with equipment that is more than 10 years old.
Ideas
Good Governance Key to Good FITARA Implementation
“The idea of good governance is simple and pure -- but not often practiced,” U.S. CIO Tony Scott remarked recently.
Ideas
Review: Finally, a Better Inkjet Printer?
With printers, the technology pretty much hit a plateau and remained stable for years. Until now.
Ideas
Federal Agencies Need to Demand Bigger Cyber Budgets
The unvarnished truth is that the government needs to spend a lot more on shoring up its defenses.
Ideas
The 9-Point Federal Plan to Kill Cyberattacks with Mobile
In 2016, more government agencies will be using advanced strategies to thwart cyberattacks with a focus on mobile strategies.
Ideas
Does Government Need ‘Hardware-Separated’ Operating Systems?
We need a way to solve the “elevated privileges” dilemma.
Ideas
Vetoed Drone Legislation the Right Step for Growing Industry
Drones may represent the ultimate in disruptive technology.
Ideas
What’s Your Return on Complying with the DATA Act?
Government executives should not see DATA Act reporting as simply another one-time compliance requirement to be fulfilled and then ignored.
Modernization
Moving Beyond Pre-Season in Federal Cloud
It is time to revisit spending nearly all funding on legacy environments, and truly appreciate and benefit from the innovation and value that moving to the cloud can bring.
Ideas
Time Has Come to Reform Laws Governing Law Enforcement Access to Data
Rules written for a time when smartphones and tablets didn’t even exist are hopelessly out of date in today’s world.
Ideas
The War on Telework
The truth is, management reluctance against the use of telework has been around for decades, since Jack Nilles invented the program in the ‘70s.
Ideas
4 Key Customer Experience Strategies To Become Citizen Obsessed
Governments that fall further behind in customer engagement risk much more than just public criticism and electoral defeat.
Ideas
The Small Government Office That's Funding the Next Big Idea
How to pursue novel products with the knowledge of an available safety net.
Ideas
Here’s Why ‘Disrupting’ Government Is Such Hard Work
The government may not be able to “disrupt” at will, but a balance is possible, where creativity and innovation can thrive alongside stability.
Ideas
Cracking Open Windows 10: Can Windows 10 Serve and Protect Government Users?
Moving from Windows 7, the last “traditional” operating system from Microsoft, to Windows 10 is not going to be as traumatic as previous Windows updates.
Ideas
With a Major Cybersecurity Job Shortage, We Must Act Like We Are at War
The U.S. needs much more than the recent $14 billion cybersecurity budget increase to keep up with the bad guys.
Ideas
US Effort to Grab Data from Microsoft in Ireland Should Frighten All Firms Using the Cloud Overseas
A legal battle pitting Microsoft against the Justice Department raises fundamental questions that all CIOs should pay close attention to.
Ideas