Salesforce expands Missionforce with new AI capabilities, OpenAI partnership
OpenAI CEO Sam Altman, left, sits with Salesforce CEO Marc Benioff for a conversation at Salesforce's Dreamforce conference at the Moscone Center on September 15, 2026 in San Francisco, California. Benjamin Fanjoy/Getty Images
The company recently announced it will also bring NVIDIA Nemotron-based models and accelerated computing into Missionforce, an agentic platform for agencies.
Agencies will have access to new artificial intelligence tools that can help implement government policies, digitize manual processes and automate work orders through a Missionforce expansion announced in a Wednesday blog post.
Salesforce’s post also announced a partnership with OpenAI, which will allow government and national security officials to access Missionforce applications and workflows directly through ChatGPT. That integration is notable as federal agencies will have usage-based discounted access to ChatGPT on Oct. 1 under a new OneGov partnership.
The collaboration also integrates OpenAI frontier models into Public Sector Solutions, a cloud-based Salesforce platform agencies can use to deploy AI agents and apps.
“Government agencies want tailored AI that runs everywhere they operate while staying within the secure environments their missions demand. Missionforce enables this at scale, with purpose-built AI that executes the mission and enables agencies to solve their hardest problems while maintaining operational control,” said Kendall Collins, CEO of Missionforce and Government Cloud, in the post.
The expansion comes a year after Salesforce launched Missionforce, a business unit particularly focused on meeting the needs of defense, intelligence and aerospace agencies. Army, Air Force and Transportation Department units have opted to use Missionforce technology for various functionalities, according to Salesforce.
Salesforce’s Wednesday post highlights three specific AI capabilities enabled by the Missionforce expansion.
The first is the Missionforce Policy Engine, which the company says agencies can use to turn approved policy documents into structured, deterministic rules. For example, a state Medicaid agency can use the policy engine to automatically look at current program rules and reevaluate a child’s coverage eligibility when a family’s income changes, according to Salesforce.
Salesforce cautioned that every policy engine output will remain subject to human review and approval. OpenAI models generate the policy engine’s deterministic rule code and test cases to validate the accuracy of the rules, the company adds. The engine integrates with ChatGPT to help citizens get answers to policy questions and help government officials quickly retrieve the latest policy rules.
The second is Missionforce Operations, which allows agencies to turn manual, paper-bound processes, such as procurement, supplier management and invoice audits, into digital workflows. Specialized AI agents powered by NVIDIA models automatically orchestrate tasks, track status and flag exceptions in real time, according to Salesforce.
The third is Missionforce Field & Operations, which allows agencies to use AI agents to automate scheduling, work orders and asset maintenance, according to the company.
On Tuesday, Salesforce announced a partnership that will bring NVIDIA Nemotron-based models and accelerated computing to Missionforce.
The technologies will enable Salesforce customers to train, tune and deploy mission-specific models on their own data, according to an accompanying blog post. Post-trained NVIDIA models will be available to select Missionforce Operations users next month.