Digital Government
Biometrics have a role to play in government service delivery, trade group says
The Better Identity Coalition laid out a roadmap for states to tackle digital identity issues Monday, including how to deploy and oversee technologies like facial recognition.
Digital Government
The CX executive order turns one
The White House says that agencies have made improvements to websites, mobile apps and more. Several experts say that long-term success will depend on the staying power of customer experience as a priority and methodology.
Digital Government
Improved data sharing between SSA, USDA could streamline benefits delivery
Online application pilots are on the horizon with a new data-sharing update between the Social Security Administration and Department of Agriculture.
Policy
Senate passed bill to 'stop the government speak' in agency documents
The proposal would expand and update an existing law on plain language requirements for agencies.
Policy
Gillibrand subs military-services style cyber academy idea for DOD scholarship program in NDAA
The new plan proposed by the New York senator would offer cyber scholarships to students at colleges and universities, followed by DOD service.
Digital Government
DHS to issue identity tech “challenge” for industry
The testing effort for identity validation tools, led by the Department of Homeland Security with other agencies, is meant to push for the development of better tech and to set a performance baseline for its operation.
Digital Government
For federal CX to work, Congress, the White House and agencies need 'fundamental' change, report says
A new report from the Partnership for Public Service and Accenture Federal Services outlines the systemic barriers to customer experience, and the collaboration between Congress and the executive branch needed to address them.
Digital Government
White House says an anticipated executive order on identity theft is coming, here’s what experts want in it
Although stakeholders have big wish lists for the anticipated proposal, few details are known about what the White House expects to include.
Emerging Tech
DOD Wants Cyber Apprenticeships for Contractors, but Acquisition Regulations May Remain an Obstacle
DOD officials say contractors should increase the use of registered cyber apprenticeships, but some companies argue that federal contract requirements often lock them into education and experience prerequisites.
People
DOD wants cyber apprenticeships for contractors, but acquisition regs may remain an obstacle
DOD officials say contractors should increase the use of registered cyber apprenticeships, but some companies argue that federal contract requirements often lock them into education and experience prerequisites.
Digital Government
Login.gov is getting new anti-fraud tools, but privacy advocate raises concerns
GSA is taking comments on a Federal Register notice detailing new fraud prevention and identity verification efforts through Dec. 21.
Policy
Trade groups urge Congress to pass digital identity bill
To make it to the President’s desk, the Improving Digital Identity Act would have to advance through a lame duck session alongside big-ticket to-do items like the annual defense policy and federal appropriations bills.
Cybersecurity
IG dings State Department's information security program in annual report
The State Department Office of the Inspector General says it found weaknesses in eight of nine domains in an audit of the department's information security program.
Digital Government
CISA Hires its First 'Chief People Officer'
NASA's Elizabeth Kolmstetter will be charged with aligning talent recruitment efforts at the cybersecurity agency during an increasingly tight labor market.
People
CISA hires its first 'chief people officer'
NASA's Elizabeth Kolmstetter will be charged with aligning talent recruitment efforts at the cybersecurity agency during an increasingly tight labor market.
Modernization
White House, Agencies Still Sorting Out Who Will Pay for Cross-agency Service Delivery Work
OMB’s customer experience lead said Tuesday that more specifics for life experience projects will be made public in coming weeks.
People
Former tax chiefs urge the Senate to quickly confirm Biden's IRS nominee
The new commissioner should be a part of setting priorities and making plans, say former tax agency heads.
Digital Government
White House, agencies still sorting out who will pay for cross-agency service delivery work
OMB’s customer experience lead said Tuesday that more specifics for life experience projects will be made public in coming weeks.
People
Contractors, stakeholders offer wish lists for cyber workforce strategy
A rare White House RFI solicited frank discussion from industry on the pain points on cyber workforce recruitment for both the government and federal contractors.
Digital Government