Digital Government

Why the U.S. Postal Service Has the Best Customer Service in Government

The agency's "customer-obsessed" approach ranks highest in the federal government alongside the National Park Service.

Emerging Tech

Pentagon Watchdog: Show Us the Cost Benefit Analysis of Cloud

A forthcoming DOD IG audit may soon shed light on the extent the Pentagon and its components perform cost benefit analysis before acquiring cloud services.

Emerging Tech

Next Step in DOD-VA Health Records Sharing: Doctors’ Scribbles and Other ‘Unstructured’ Data

One of the most important aspects of DOD’s future electronic health records system is its ability to pull in and display unstructured data in raw text from electronic health records.

Digital Government

Obama Administration Unveils $100 Million IT Jobs Grant

The TechHire initiative will award grants to fund tech training, recruitment and hiring to help fill more than half a million open IT jobs across the country.

Modernization

Federal Customer Experience Forecast: More Disparity Between Haves and Have-Nots

A new report from Forrester Research predicts “uneven progress” among federal agencies.

Emerging Tech

The Government Found Another 2,000 Data Centers

The government struggles to keep track of its technology investments.

Digital Government

Website Aims to Be Match.com for Government Contracting Pros

GovBizConnect won’t help you find love, but if you’re a government contractor, it might help you find the perfect subcontracting or qualified small business partner to carry out a challenging contract or compete for new business.

Digital Government

What Congress Hopes Agencies Learn from Atrocious FITARA Grades

Agencies on average earned a D grade on new scorecards released by the House Oversight and Government Reform Committee.

Digital Government

Most Agencies Earn Ds on IT Reform Scorecard

Most federal agencies earned barely-passing grades from lawmakers when it comes to implementing FITARA.

Digital Government

Pentagon’s Joint Information Environment ‘Picking Up Steam’

The Joint Information Environment is becoming more important to the Pentagon and military branches as they deal with constricted budgets and a top-down push to share data.

Emerging Tech

GSA Looks for New Chief Customer Officer

The position sits in the GSA administrator’s office and has a dedicated team and budget.

Digital Government

Congress to Review FITARA Scorecards Next Week

The hearing, on implementation of the 2014 Federal IT Acquisition Reform Act, is tentatively slated for Nov. 2.

Digital Government

OPM Pilots ‘Resume Mining’ for USAJobs

The end goal, Holden said, is for USAJobs to transition from a static jobs site.

Emerging Tech

Tech Jobs are Tops for Work-Life Balance

Data scientists reported the best work-life balance scores in a new analysis.

Digital Government

Under the Hood of DIA’s $6B E-SITE Deal

The final payout may not be as big as you think, partly because of a significant change in how DIA approaches IT.

Modernization

GSA Now Taking Bids on $50B Telecom Contract

This time, it’s for real.

Emerging Tech

Amid High Demand, Peace Corps Turns to Cloud

Using a cloud-based solution to also help fill volunteer openings across 140 countries is part of changes the agency made to personalize its recruitment efforts.