People

USDA CIO talks modernization, CX priorities

The Agriculture Department has made strides to modernize tech systems and improve service delivery, but there’s more work to do, according to Chief Information Officer Gary Washington.

Modernization

Inside DHS’ quest to streamline customer experience and ease public burden

The Department of Homeland Security’s CIO detailed how his agency saved the public 20 million hours accessing agency services in a move that signals a major culture change.

Cybersecurity

Lawmakers suggest ‘radical transparency’ as key to shoring up US cyber posture

The lessons of Ukraine argue for increased openness about public and private sector cyber attacks, two congressmen said on Monday.

Digital Government

AWS unveils edge device for Defense customers in most extreme environments

The 80-pound AWS ‘Snowblade’ device provides cloud services to end users at all classification levels while meeting the military’s highest ruggedization standards.

Emerging Tech

Congress is ‘in learning mode’ about AI, lawmakers say

A bipartisan duo of lawmakers discussed artificial intelligence at Amazon Web Service’s government summit.

Artificial Intelligence

Microsoft unveils OpenAI service for government customers

Microsoft is opening up its commercial generative AI technology to public sector customers and partners.

Policy

Survey: 45% of Gov Employees May Walk if Agencies Reduce Remote Work Flexibility

The survey suggests more than half of government employees prefer to work for an agency that offers hybrid and remote flexibility.

Exclusive Artificial Intelligence

Meet Google Public Sector’s New Board of Directors

Dave Goldfein, retired general and former Air Force chief of staff, will serve as the board’s chairman, alongside professionals with backgrounds in defense and intelligence, technology, education, health care and state and local government.

Cybersecurity

Quantum Cryptography Market to Exceed $3B by 2028

The growth reflects rising concern about the potential threat posed by fully realized quantum computers.

Digital Government

The IRS Answered 2.4M More Taxpayer Phone Calls During 2023 Filing Season

Inflation Reduction Act funding paid dividends for the IRS during the 2023 tax filing season.

Artificial Intelligence

OpenAI CEO to Testify Before Senate as Congress Considers Legislation

OpenAI is the parent company of ChatGPT, a generative artificial intelligence tool gaining in popularity.

Artificial Intelligence

White House to Hold ‘Frank’ Discussion With Top AI CEOs Thursday

Top administration officials, including Vice President Kamala Harris, will attend the meeting.

Digital Government

6 Major Multibillion Dollar Tech Procurements to Watch in 2023

Contracts range in potential estimated value from $5 billion to $100 billion, according to government spending data and Deltek analysis.

Digital Government

Survey: 1 in 3 Government Workers Say Agencies Aren’t Fostering Employee Connection

The survey suggests increased emphasis on connection-building could increase talent retention efforts.

Artificial Intelligence

3 in 4 Americans Worry AI Will Take Their Jobs

A Forbes survey indicates Americans are growing more alarmed about artificial intelligence for a variety of reasons.

Digital Government

Pentagon UFO Chief: ‘No Credible Evidence’ of Aliens, Yet

Sean Kirkpatrick, who heads the Defense Department’s All-Domain Anomaly Office, briefed the Senate Wednesday.