IT Modernization

Why Federal IT Leaders Set Aside $100M for Customer Experience

Creating a distinct pool of funding for customer experience improvement projects is part of a three-pronged strategy to show agencies the administration is serious about CX.

IT Modernization

VA Electronic Record System ‘Not Yet Stable Enough’ for Planned Rollouts

The Boise Veterans Affairs Medical Center now plans to deploy the Cerner Millennium system a month later than originally planned, with the year’s remaining rollouts pushed to 2023.

Data

White House Developing National Strategy to Increase Data Collection as Privacy Tech Improves

A pending national strategy on data collection and analytics will focus on regulation and policy changes, according to a forthcoming request for public comments.

Data

FEMA Region Seeks Data Scientist to Improve Equity in Disaster Aid

A region of the Federal Emergency Management Agency needs help sifting through messy federal data as part of its ongoing equity efforts.

Podcasts

Critical Update: ‘The Good Death Is Our Only Goal’

Leaders from GSA’s 10x program join the podcast to talk about how they’re mapping paths through the Valley of Death.

Cybersecurity

Federal Agencies Likely to Get New Cybersecurity Guidance ‘In Coming Weeks’

New top-level guidance—and requirements—are coming for managing software security risk at federal agencies

IT Modernization

GAO: VA’s Multibillion-Dollar Financial System Overhaul Needs Hard Goals

User satisfaction seems to be rising with new deployments but auditors say it’s hard to measure using current metrics.

IT Modernization

VA, DOD Electronic Health Record System Suffers Nationwide Outage

The three-hour outage prevented more than 95,000 clinician users from accessing and updating patient medical data.

IT Modernization

The ‘Mayor of SAMgov’ Leaves Government After 15 Years of Public Service

Judith Zawatsky talks to Nextgov about her time at the General Services Administration and how building government services has changed over the years.

CXO Briefing

Leader of SAM Transition Is Leaving Government

Judith Zawatsky will retire from public service after 15 years to take on a new role in the private sector.

CXO Briefing

Special Report: Computing on the Edge

As other infrastructure needs improve—from cloud to 5G networks—agencies are looking at what can be done at the edge, from warehouses to low-Earth orbit.

Podcasts

Critical Update: Federal CIO Explains the Tech Side of President’s Management Agenda

Clare Martorana joined the podcast to talk about improving customer experience and the underlying technology that makes good services better.

CXO Briefing

Biden’s Management Agenda Highlights Need for High-Tech Federal Workforce

To deliver better citizen services, the government will need a skilled workforce and the technology to support it, management officials said.

CXO Briefing

GSA Names 14 Projects Supported by $150M from COVID Stimulus

The $1.9 trillion American Rescue Plan enacted at the start of the Biden administration included $150 million to support digital services improvements.

IT Modernization

Two-Thirds of Staff at VA Medical Center Considering Quitting After One Year With New EHR

A survey of staff at Mann-Grandstaff VA Medical Center shows plummeting morale tied directly to the Cerner Millennium electronic health record platform.

Emerging Tech

EEOC Launches Initiative to Ensure AI Doesn’t Exacerbate Civil Rights Issues

The new program looks to educate employers and employees about how algorithms are used in hiring and other employment decisions.

Data

OMB Issues 11 Action Items for 2021 Data Strategy With 2 Months Left in the Year

The 2021 Action Plan focuses on finalizing and building on action items from the original 2020 Action Plan.

CXO Briefing

GSA Wants a Real Person Associated With Every SAM Registration Before Fiscal Year’s End

Every organization doing business with the government will have to name a real person as account administrator and go through a three-point ID proofing process.

Emerging Tech

CBP Testing Thermal Body Scans at Pedestrian Border Crossings

The agency is piloting a new Pedestrian Detection-at-Range system to identify illegal or dangerous items being smuggled through ports of entry.

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