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To Provide the Best Customer Experience, Be Proactive

"Be where your customers are" and other helpful tips from customer experience professionals.

Your Online-Shopping Experience Was Grown in a Lab

How companies are using biofeedback to sell more products

Federal Taskforce Busts 61 Connected to Darknet Opioid Sales

Law enforcement officials seized more than $7 million and nearly 300 kilograms of drugs during the two-month operation.

Commercial CX Trends for Federal Agencies to Consider Today

Here are the top digital customer service trends used by leading commercial brands that hold promise for government leaders in 2019.

VA Botched GI Benefits Modernization Because Nobody Was in Charge, Watchdog Says

The project, which started in August 2017, didn’t have a designated leader until November 2018, the VA inspector general found.

Transparency Groups Sue Health and Human Services Over Website Changes

Sunlight Foundation launches a new portal to centralize monitoring of Trump "censorship."

HHS Trimmed Minority Outreach Pages From Obamacare Website

Nonprofit monitor suggests violation of mission; agency sees routine update.

White House Budget Office Draws Positive Reviews for FOIA Portal Guidance

Transparency advocates praised the step but said the effort lacks a lead agency.

Online Health Applications Increased 50 Percent After VA.gov Relaunch

The newly redesigned homepage makes it easier for vets to use self-service tools, which will save the government money, according to the agency’s digital services chief.

Federal Business Opportunities Site and Others Online After Issues

Three important sites operated by the General Services Administration experienced technical problems last week.

The Federal Tech Bills that Moved as Funding Legislation Stalled

New laws call on Homeland Security to consolidate its data and force agencies to improve their websites.

USASpending.gov Needs Better Search and Better Data, Watchdog Says

The transparency site does not provide as much government spending data as it should, GAO said.