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USDA Launches Tool to Match Farmers to the Loans They Need

The latest tool on farmers.gov helps take the mystery out of the loan application process.

Justice Department Launches API for Foreign Lobbyist Data

The new online portal offers the public easier access to documents filed under the Foreign Agents Registration Act, the law that put Paul Manafort in jail.

Supreme Court to Hear Challenge on State Code Copyrights

Georgia holds a copyright for its annotated state code, which sells for $404, and sued to block a website from distributing free copies of the document.

Federal Agencies Rank Dead Last in Forrester Customer Experience Index

Once again, only the National Park Service scored on par with the industry average.

FBI Warning: The Lock Icon Doesn’t Mean That Website Is Safe

Having HTTPS and a TLS certificate doesn’t mean the site isn’t a platform for scammers and thieves.

VA Expects 'Hiccups,' but an Otherwise Seamless Health Overhaul This Week

Some lawmakers and veterans groups are nervous about VA's implementation process for the new private care program.

One City’s Journey to Filing Complaints About Police Online

Austin, Texas, debuted an anonymous online feedback form that eases the process for residents to describe interactions they have with police officers

HHS Accused of 'Censorship' of Obamacare Website Materials

Nonprofit monitor flags 85 removed pages, warns of harm to vulnerable groups.

Worst to First: Government Websites More Secure Than Ever

Website security and privacy improved across all sectors, according to a survey, but none made more improvements than government websites.

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GSA Testing Tool to Ensure Tech Projects Meet Accessibility Rules

A government-built AI tool to ensure compliance with accessibility mandates is headed for the user testing phase before going governmentwide this fall.

USDA Launches New Features on Farmers.gov

The site’s latest functions will enable America’s agriculture producers to better manage loans and the H-2A visa process.

Census Officials Say They’re Ready, With or Without Citizenship Question

A year out, preparations are on track to allow responses online, by phone or on paper.

To Provide the Best Customer Experience, Be Proactive

"Be where your customers are" and other helpful tips from customer experience professionals.

Your Online-Shopping Experience Was Grown in a Lab

How companies are using biofeedback to sell more products

Federal Taskforce Busts 61 Connected to Darknet Opioid Sales

Law enforcement officials seized more than $7 million and nearly 300 kilograms of drugs during the two-month operation.

Commercial CX Trends for Federal Agencies to Consider Today

Here are the top digital customer service trends used by leading commercial brands that hold promise for government leaders in 2019.