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One City’s Journey to Filing Complaints About Police Online

Austin, Texas, debuted an anonymous online feedback form that eases the process for residents to describe interactions they have with police officers

HHS Accused of 'Censorship' of Obamacare Website Materials

Nonprofit monitor flags 85 removed pages, warns of harm to vulnerable groups.

Worst to First: Government Websites More Secure Than Ever

Website security and privacy improved across all sectors, according to a survey, but none made more improvements than government websites.

GSA Testing Tool to Ensure Tech Projects Meet Accessibility Rules

A government-built AI tool to ensure compliance with accessibility mandates is headed for the user testing phase before going governmentwide this fall.

USDA Launches New Features on Farmers.gov

The site’s latest functions will enable America’s agriculture producers to better manage loans and the H-2A visa process.

Census Officials Say They’re Ready, With or Without Citizenship Question

A year out, preparations are on track to allow responses online, by phone or on paper.

To Provide the Best Customer Experience, Be Proactive

"Be where your customers are" and other helpful tips from customer experience professionals.

Your Online-Shopping Experience Was Grown in a Lab

How companies are using biofeedback to sell more products

Federal Taskforce Busts 61 Connected to Darknet Opioid Sales

Law enforcement officials seized more than $7 million and nearly 300 kilograms of drugs during the two-month operation.

Commercial CX Trends for Federal Agencies to Consider Today

Here are the top digital customer service trends used by leading commercial brands that hold promise for government leaders in 2019.

VA Botched GI Benefits Modernization Because Nobody Was in Charge, Watchdog Says

The project, which started in August 2017, didn’t have a designated leader until November 2018, the VA inspector general found.

Transparency Groups Sue Health and Human Services Over Website Changes

Sunlight Foundation launches a new portal to centralize monitoring of Trump "censorship."

HHS Trimmed Minority Outreach Pages From Obamacare Website

Nonprofit monitor suggests violation of mission; agency sees routine update.

White House Budget Office Draws Positive Reviews for FOIA Portal Guidance

Transparency advocates praised the step but said the effort lacks a lead agency.

Online Health Applications Increased 50 Percent After VA.gov Relaunch

The newly redesigned homepage makes it easier for vets to use self-service tools, which will save the government money, according to the agency’s digital services chief.