SSA
Accessing Social Security disability benefits became harder in 2025, researchers find
Changes like the push to online servicing and introduction of AI on SSA phone lines made it difficult for certain recipients to access the agency.
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‘Suicide is only one option': Social Security staff newly assigned to phone duties raise concerns over training
Experts and SSA employees question wisdom of telling callers in crisis that suicide is an option.
Social Security is directing employees who normally process benefits to answer phones instead
After shedding thousands of employees, SSA is reassigning workers amid fears the moves will cause backlogs to grow.
Senators demand details on DOGE’s data access following revelations of improperly shared SSA data
While Sens. Michael Crapo, R-Idaho, and Ron Wyden, D-Ore., are asking for more information from SSA, Democrats in the lower chamber want to compel the agency to hand it over using a “resolution of inquiry.”
DOGE officials face Hatch Act referrals for work with org aiming to ‘overturn election results’
DOGE employees also shared Social Security data using the third-party server Cloudflare, and according to new court documents, SSA still doesn’t know what data was shared and if its still on Cloudflare.
Bill to improve government’s anti-fraud checks heads to Trump’s desk
House lawmakers passed a bipartisan proposal on Monday to give the Treasury Department’s Do Not Pay system permanent access to death records at the Social Security Administration.
SSA phone wait times longer than publicly reported metrics, per OIG report
The agency’s “average speed of answer” metric masks longer call wait times, according to data in a recent OIG report.
Lawmakers seek details behind SSA plan to slash office visits
Nextgov/FCW first reported the agency’s intention to reduce field office visits last week.
Social Security wants about 15 million fewer visits in its field offices
The new goal to cut the number of field office visits comes as the agency’s frontline locations have lost thousands of employees.
Social Security occupational data update appears stalled after agency drops regulatory overhaul
The Social Security Administration has spent hundreds of millions of dollars trying to update the occupational data used in disability adjudications. When the agency will actually move to newer data is unclear.
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SSA abandons planned disability program overhaul expected to cut benefits for thousands
Trump administration officials informed the co-founder of a nonprofit disability advocacy group that a proposed rule — which would have updated decades-old occupational data, in addition to changing eligibility considerations — will no longer be moving forward.
SSA is denying excepted workers’ time off and telework requests, seemingly defying shutdown guidance
Though OPM guidance states that agencies should seek to accommodate the needs of excepted workers during lapses in appropriation, employees who have fallen ill or simply can no longer afford to commute without getting paid have been labeled AWOL and threatened with discipline.
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Bisignano to lead IRS in addition to SSA duties, raising questions about the Senate confirmation process
Experts warned that the move could further facilitate the consolidation of Social Security and IRS databases for use in immigration enforcement.
Democratic report: DOGE is risking Americans’ data by operating outside federal law
A report released by Sen. Gary Peters, D-Mich., said a lack of restrictions on DOGE employees’ collection of sensitive data can result “in serious cybersecurity vulnerabilities, privacy violations, and risk of corruption.”
DOGE caucus co-chair says the cost-cutting unit’s work will continue
Rep. Pete Sessions, R-Texas, said he is focused on using data to weed out fraud across the government.
Senate Finance Chair wants details from SSA following whistleblower allegations of data endangerment
Sen. Mike Crapo, R-Idaho, says he has reviewed information from SSA’s former chief data officer alleging that DOGE put sensitive agency information at risk. Now he wants information from the agency itself.
SSA announces leadership team light on government experience
The agency’s new leadership roster — announced alongside a reorganization plan sources say is short on details — is intended to bring a fresh perspective into SSA, its commissioner said. Critics argue they lack the expertise usually required of most agency leaders.
On Social Security’s 90th birthday, the Trump administration continues to tout faulty stats
At a White House ceremony, the president and Social Security Commissioner Frank Bisignano repeatedly recited already debunked myths about the Social Security Administration’s customer service and benefits fraud.
SSA said it removed strict ID requirements on its phone line, but internal policy says otherwise
The agency said in a recent regulatory filing that the identification pin had been made optional for those wishing to change direct deposit information over the phone. Internal policy says they’re still required.
In partisan letter, Bisignano shifts blame on 1-800 call times, cites dated stats
Current and former Social Security officials said the commissioner at various points blamed his predecessor for problems that did not exist and took credit for Biden-era improvements.
