Intentionally Creating a Culture that Prioritizes Customer Experience
Culture begins to shift when new behaviors are established that generate meaningful results, and wins are loudly, publicly celebrated.
5 Lessons Learned as the CISO for the U.S. Postal Service
Agencies cannot stop hackers from targeting them. But we can—and should—develop risk management strategies.
Defense Business Board Relaunches After Pentagon Review
Former Air Force Secretary Deborah Lee James named chair of the diverse advisory board.
Biden Names His Pick for Permanent Defense CIO
John Sherman, currently serving in an acting capacity, will step down during the confirmation process.
Government Hall of Fame Inductees To Be Unveiled Next Week
Honorees in the annual Theodore Roosevelt Government Leadership Awards will also be unveiled before a virtual gala in October.
Federal CIO: Diversity, Accessibility Are Key to Improving Customer Experience
A diverse workforce and focus on accessibility will be central to administration’s efforts to improve customer experience.
CISA Brings in Former Obama Official as Chief of Staff
Agency leadership stressed Kiersten Todt’s experience working with the private sector.
National Cyber Director Outlines Staffing Framework for 75-Person Office
Chris Inglis is still trying to distinguish his role and responsibilities from other leading cyber officials.
The Government's Software Transparency Journey Moves from Plan to Practice
Allan Friedman, the leader of a transparency initiative at the Commerce Department, is now at the Cybersecurity and Infrastructure Security Agency to realize the ultimate vision for a software bill of materials.
Air Force’s First Software Chief Steps Down
Leader of a Pentagon-wide DevSecOps initiative, Nicolas Chaillan cited lack of support from senior leadership as one reason for his departure.
OMB Names New U.S. Digital Service Chief
Mina Hsiang is the third administrator of USDS since it launched in 2014.
Air Force Software Chief Provides Update on DOD’s Enterprise DevSecOps Initiative
He shared hard numbers to demonstrate how the massive implementation is saving the department time and money.
Veterans Affairs Department Selects New Acting Chief Information Officer
The experienced VA insider will be the second person to serve in the position this year.
IG: State Office of the Science and Tech Adviser Needs Stable Leadership and a Formal Strategy
The 10-year-old office has done good work, the inspector general found, but suffers from staff turnover and a lack of strategic vision.
Defense Leaders Can Mitigate Telework Risks
Remote work promises to make the workforce more responsive and efficient, but it also presents significant security challenges, a former ODNI cyber chief says.
Biden to Nominate former HUD Official to Lead Federal Procurement Office
If confirmed, Biniam Gebre would play a leading role in administering the administration’s ambitious management plans.
New OPM Director Committed to 'Rebuilding' the HR Agency, Federal Workforce
Ahuja says she wants the agency to reassert itself in helping departments governmentwide become model 21st century employers.
Young Workers Want Good Communications, Not Perks
Researchers say more emphasis needs to go toward training leaders and managers on how to be effective communicators and convey respectful communication with their employees.
SOCOM Members Got an All-Star Crash Course in AI
Over a unique six-week course, participants met virtually with tech leaders to talk about AI's future.
OPM Makes Acting CIO Permanent
Guy Cavallo, who has been serving in an acting capacity since March, launched a major cloud initiative this spring.
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