IT Modernization

IRS Should Prioritize Auditing and Customer Service Modernization, Former Officials Say

Machine learning could be used to better serve taxpayers and help close the tax gap, they said.

IT Modernization

IRS’ New Digital Case Management System Failed to Meet Early Expectations

The first releases did not include functionality end-users were expecting and failed to meet Section 508 accessibility standards.

Data

After 3 Years, Key IRS Systems Still Aren’t Properly Encrypted

The inspector general attributed the delays in the agency’s data at rest encryption program to additional mandates and poor adherence to program management best practices.

Cybersecurity

Audit: IRS Needs to Improve How It Wipes Taxpayer Data  from Devices

Computer and laptop hard drives that aren’t properly scrubbed could allow exposure of private taxpayer data.

Emerging Tech

IRS’ Criminal Investigators Want Help Breaking into Physical Crypto Wallets

The agency’s digital forensics unit is looking for a small business to help make routine processes out of some nascent research into related hardware hacking techniques.

CXO Briefing

More Than Two-Thirds of Americans Support a Surge in Staff and Funding at IRS

Biden has proposed additional spending at the tax agency, arguing it would help prevent wealthy Americans from dodging their bills.

IT Modernization

IRS Offering $7.5M for New Ideas to ‘Digitize’ and ‘Digitalize’ Paper Documents

The sixth solution challenge under the Pilot IRS program focuses on the process and pipeline for turning paper documents digital.

Emerging Tech

How Automation Can Help Agencies Ditch Legacy Systems

Bots come in handy when few other capabilities are available, but they may help agencies bridge to emerging technologies like AI, too.

Emerging Tech

IRS Wants Tools for Cracking Crypto Wallets

The agency’s Digital Forensics Unit wants to “tame the cybersecurity research into measured, repeatable, consistent digital forensics processes.”

Emerging Tech

IRS Develops Digital Dashboard to Predict Dates When Contracts Will Be Put In Place

It’s one part of a larger initiative in the IRS Procurement Office to promote data-driven decision-making.

IT Modernization

IRS Commissioner Calls for Multiyear Funding to Help Recoup Potential $1T Tax Gap

Charles Rettig told senators the agency needs increased resources to address aging tech systems and years of personnel cuts. 

IT Modernization

Pilot IRS Will Shift Focus to Key Technologies in 2021 Solicitations

Forthcoming solicitations will center on digitizing paper and poor-quality documents, high-speed scanning and automation tools.

CXO Briefing

IRS Needs Help Managing and Upgrading Legacy Criminal Investigations Systems

The two main IT systems that manage the tax agency’s investigations efforts are 10 and 15 years old, and users want new capabilities.

Ideas

Why Can't the IRS Just Send Americans a Refund – or a Bill?

At least 30 countries permit return-free filing, including Denmark, Sweden, Spain and the United Kingdom.

IT Modernization

IRS Offers First Look at $2.6B Contract Touching All Its IT Systems

The new Enterprise Development, Operations Services contract will include developing new systems and improving the efficiency of existing applications.

CXO Briefing

IRS Appoints Chief Taxpayer Experience Officer

The IRS announced its first senior leadership position under the Taxpayer First Act.

Emerging Tech

IRS Moves to Speed Up Contracting Through New Procurement Research Partnership

Data-management, machine learning and acquisition expertise will be combined in this collaboration.

IT Modernization

IRS Leader Defends Agency’s Stimulus Check Performance

Lawmakers questioned whether lagging IT modernization efforts caused delays or missing financial relief payments for some Americans.

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