Digital Government
Republicans Preview Their Efforts to Block Forthcoming IRS Funding
The strategy could result in a new shutdown threat.
Modernization
5 Tips from Practitioners to Improve Government Customer Experience
Good customer experience doesn’t happen by accident.
People
Biden taps federal management guru to lead IRS
Nominee previously led the tax agency and has ideas on implementing its unprecedented cash infusion.
Digital Government
IRS Seeks New Enterprise File Storage System
As part of the agency’s ongoing modernization efforts, it issued a request for information for a new enterprise file storage system
Modernization
IRS Has the Funding to Hire Tens of Thousands. Can It Actually Do So?
IRS hiring has been thrust into the spotlight, but augmenting the agency's workforce is still far from guaranteed.
Digital Government
IRS Executes Summons for Financial Records of Crypto Transactions
The federal regulatory agency is asking for details from trading platform sFOX on users who engaged in at least $20,000 worth of transactions.
Digital Government
Lawmakers Push IRS on Backlog and Customer Service Problems
The agency says it's aiming to get to a "healthy" backlog level by the end of the year, but in June, the National Taxpayer Advocate said that would be "difficult" for the agency to do.
Digital Government
House Sends Package that Includes an IRS Hiring Boost and USPS EV Funding to Biden
The measure aimed at lowering health care costs and fueling the fight against climate change received only Democratic support.
Digital Government
Some Specifics Emerge on How the Senate-Backed Tax-and-Climate Bill Would Impact Agency Staffing Levels
One agency will grow less than some claim, while another would see an unexpected boost.
Digital Government
Senior GOP Senator Asked Watchdog to Report After ‘Whistleblower’ Action at IRS
The request of the watchdog agency followed the release of confidential information leading to a detailed news report of how the mega rich avoid paying taxes.
Digital Government
Equitable Tax Policy Demands Household Data on Race, Gender
A GAO report outlines the biases potentially lurking in the current tax code, and calls for better interagency data sharing laws.
Digital Government
IRS leader explains why the IRS went to ID.me
The agency needs to be able to identity proof online users at a certain level to be able to offer a full menu of online services, Rettig told lawmakers.
Modernization
IRS aims to clear backlogged tax returns by end of year
As of March 18, the backlog of unprocessed paper tax returns was at nearly 15 million but IRS Commissioner Charles Rettig told lawmakers that he wants to get that to a “healthy” level.
Modernization
IRS Digitizing Tax Form 709 With New Tech
The agency is ramping up its modernization efforts, focusing on digitization and automation.
Artificial Intelligence
IRS Awards $70 Million Contract For Digital Modernization
The contract lays a foundation for machine learning and automation within the IRS’s business operations.
Modernization
Officials Work to Create a More Empathetic Government
Recent customer experience policy changes are ushering in more human-centered agency practices.
Modernization
IRS announces new office focusing on taxpayer experience
One of several lines of effort at the IRS to improve customer experience is digital services, which will include efforts ranging from digital signatures to expanded online payment options.
Modernization
IRS will pivot to GSA's Login.gov after this tax season
The tax agency is modifying its use of the ID.me identity proofing service for the current tax season, but plans to switch to the federal government's homegrown solution after the 2022 filing deadline.
Cybersecurity
IRS Suggests Need to Disclose Crypto Exchange Information to Law Enforcement
A letter the tax bureau sent to a key senator says stronger penalties for failure to report cryptocurrency-based income gains might also help deter cyber criminals.
Emerging Tech
Agencies Are Tapping a Facial Recognition Company to Prove You’re You. That Raises Concerns about Privacy, Accuracy and Fairness
Federal and state governments are turning to a facial recognition company to ensure that people accessing services are who they say they are. The move promises to cut down on fraud, but at what cost?
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