IRS
Treasury IG Details IRS’ COVID-19-Related Customer Experience Issues
Millions of taxpayers have had a hard time reaching the IRS during the pandemic.
IRS Commissioner Calls for Multiyear Funding to Help Recoup Potential $1T Tax Gap
Charles Rettig told senators the agency needs increased resources to address aging tech systems and years of personnel cuts.
Pilot IRS Will Shift Focus to Key Technologies in 2021 Solicitations
Forthcoming solicitations will center on digitizing paper and poor-quality documents, high-speed scanning and automation tools.
IRS Employees on Paid Leave During Pandemic Has Dropped by 87% From Peak of 35,000
More than 3,400 IRS employees have tested positive for COVID-19.
IRS Needs Help Managing and Upgrading Legacy Criminal Investigations Systems
The two main IT systems that manage the tax agency’s investigations efforts are 10 and 15 years old, and users want new capabilities.
Why Can't the IRS Just Send Americans a Refund – or a Bill?
At least 30 countries permit return-free filing, including Denmark, Sweden, Spain and the United Kingdom.
IRS Offers First Look at $2.6B Contract Touching All Its IT Systems
The new Enterprise Development, Operations Services contract will include developing new systems and improving the efficiency of existing applications.
IRS Appoints Chief Taxpayer Experience Officer
The IRS announced its first senior leadership position under the Taxpayer First Act.
IRS Moves to Speed Up Contracting Through New Procurement Research Partnership
Data-management, machine learning and acquisition expertise will be combined in this collaboration.
IRS Leader Defends Agency’s Stimulus Check Performance
Lawmakers questioned whether lagging IT modernization efforts caused delays or missing financial relief payments for some Americans.
3 Ways Agencies Can Improve Customer Experience
One of the most important things agencies can do is build trust.
IRS Wants to Be Able to Trace ‘Untraceable’ Digital Currencies
The agency’s criminal investigation group is increasingly encountering anonymous and privacy-focused online payments methods.
IRS Offering Up to $7M to Develop ‘Data Mashing’ Tools In Support of Frictionless Acquisition
Using its experimental multiphase Pilot IRS contract vehicle, the agency issued a quickturn solicitation to improve data collection for a governmentwide effort to improve procurement.
Featured eBooks
