IRS

5 Things Holding Innovation Back at the IRS

Believe it or not, the IRS has some budget and the will to modernize in the interest of public service.

  • By Hansen Rada

What the Census Bureau Can Learn From the IRS About Detecting Cyberattacks

Inspectors general from Commerce and Treasury present a tale of two testing regimes.

  • By Mariam Baksh

Republicans Preview Their Efforts to Block Forthcoming IRS Funding

The strategy could result in a new shutdown threat.

  • By Eric Katz

5 Tips from Practitioners to Improve Government Customer Experience

Good customer experience doesn’t happen by accident.

  • By Frank Konkel

IRS Seeks New Enterprise File Storage System

As part of the agency’s ongoing modernization efforts, it issued a request for information for a new enterprise file storage system

  • By Kirsten Errick

IRS Has the Funding to Hire Tens of Thousands. Can It Actually Do So?

IRS hiring has been thrust into the spotlight, but augmenting the agency's workforce is still far from guaranteed.

  • By Eric Katz

IRS Executes Summons for Financial Records of Crypto Transactions

The federal regulatory agency is asking for details from trading platform sFOX on users who engaged in at least $20,000 worth of transactions. 

  • By Alexandra Kelley

Lawmakers Push IRS on Backlog and Customer Service Problems

The agency says it's aiming to get to a "healthy" backlog level by the end of the year, but in June, the National Taxpayer Advocate said that would be "difficult" for the agency to do.

  • By Natalie Alms

House Sends Package that Includes an IRS Hiring Boost and USPS EV Funding to Biden

The measure aimed at lowering health care costs and fueling the fight against climate change received only Democratic support.

  • By Eric Katz

Some Specifics Emerge on How the Senate-Backed Tax-and-Climate Bill Would Impact Agency Staffing Levels

One agency will grow less than some claim, while another would see an unexpected boost.

  • By Eric Katz

Senior GOP Senator Asked Watchdog to Report After ‘Whistleblower’ Action at IRS

The request of the watchdog agency followed the release of confidential information leading to a detailed news report of how the mega rich avoid paying taxes.

  • By Mariam Baksh

Equitable Tax Policy Demands Household Data on Race, Gender

A GAO report outlines the biases potentially lurking in the current tax code, and calls for better interagency data sharing laws.

  • By Alexandra Kelley

IRS Leader Explains Why the IRS Went to ID.me 

The agency needs to be able to identity proof online users at a certain level to be able to offer a full menu of online services, Rettig told lawmakers.

  • By Natalie Alms

IRS Digitizing Tax Form 709 With New Tech

The agency is ramping up its modernization efforts, focusing on digitization and automation.

  • By Alexandra Kelley
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IRS Awards $70 Million Contract For Digital Modernization

The contract lays a foundation for machine learning and automation within the IRS’s business operations.

  • By Alexandra Kelley

Officials Work to Create a More Empathetic Government

Recent customer experience policy changes are ushering in more human-centered agency practices.

  • By Frank Konkel

IRS announces new office focusing on taxpayer experience

One of several lines of effort at the IRS to improve customer experience is digital services, which will include efforts ranging from digital signatures to expanded online payment options.

  • By Natalie Alms

IRS will pivot to GSA's Login.gov after this tax season

The tax agency is modifying its use of the ID.me identity proofing service for the current tax season, but plans to switch to the federal government's homegrown solution after the 2022 filing deadline.

  • By Natalie Alms

IRS Suggests Need to Disclose Crypto Exchange Information to Law Enforcement

A letter the tax bureau sent to a key senator says stronger penalties for failure to report cryptocurrency-based income gains might also help deter cyber criminals.

  • By Mariam Baksh

Agencies Are Tapping a Facial Recognition Company to Prove You’re You. That Raises Concerns about Privacy, Accuracy and Fairness

Federal and state governments are turning to a facial recognition company to ensure that people accessing services are who they say they are. The move promises to cut down on fraud, but at what cost?

  • By James Hendler, The Conversation

Beware of Emails Promising a Third Stimulus Check, FTC Says

The emails are impersonating the IRS and soliciting personal and financial information.

  • By Alexandra Kelley