IRS
IRS-Funded Review Confirms TurboTax Hid Free Filing From Search Engines, but Says There’s No Need for Major Changes
The review did not recommend sweeping changes
Report: IRS Should Have an Official In Charge of Customer Experience
The agency could also improve its website and share more feedback, analysts conclude in first-of-its-kind report.
IRS Testing Behavioral Analytics to Verify Online Users
The agency is piloting a proof-of-concept that will track how individual taxpayers interact with its online systems.
Treasury IG Finds ‘Significant Vulnerabilities’ in IRS’ BYOD Program
The IRS’ bring-your-own-device program could increase the risk of data leakage, according to the Treasury Inspector General.
Federal RPA Solutions Have One Thing In Common: No Two Are Alike
Robotic process automation leads from across government and industry met this week to share early lessons learned from efforts to automate federal agencies.
IRS Warns of New Imposter Scam That Spreads Malware
Agency officials recently learned of a phishing campaign in which scammers pose as IRS agents to spread malware and scoop up users’ sensitive information.
CBP to Process Billions in Trade Revenue Using IBM Cloud
The “mainframe-as-a-service” model allowed the agency to migrate one of its more resource-intensive processes to the cloud.
IRS Doesn’t Have An R&D Shop, So It Built A $7M Procurement Vehicle Instead
The Pilot IRS program is about to issue its first solicitation, offering the agency a new way to automate low-level functions while testing a new acquisition method.
IRS Still Has Dozens of Cyber Fixes to Make From Last Year
Numerous security deficiencies in the agency’s IT ecosystem could leave data on millions of taxpayers at risk, according to the Government Accountability Office.
IRS Urges Tax Pros to Take Cyber Seriously
The agency released a list of basic cybersecurity procedures the entire tax industry should use to stop digital identity theft.
Trump’s Tax Law Threatened TurboTax’s Profits. So the Company Started Charging the Disabled, the Unemployed and Students.
The move by TurboTax maker Intuit to charge more lower-income customers has helped boost revenue.
President Trump Signs Taxpayer First Act
The law will force the IRS to improve its customer experience while providing tools to move faster in hiring.
Congress Passes Bill That Forces IRS to Revamp Taxpayer Experience
The bill passed the House and Senate earlier this month and would usher in major changes to the way IRS engages with millions of customers.
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