IRS

IRS Floats Experimental Contract Vehicle to Help Administration Meet Procurement CAP Goals

The tax agency is using Pilot IRS—an iterative funding vehicle—to work on a governmentwide acquisition initiative.

IRS Launches New Enterprise Digitalization Office

The co-led office merges and elevates existing projects focused on digitizing processes and getting away from paper-based case management.

Senate Passes Bill to End Payments to Dead People

The bill follows an audit that found the IRS sent $1.4 billion in stimulus checks to deceased individuals.

Agencies Lean Into Automation During the COVID-19 Pandemic

Robotic process automation is accelerating across the National Institutes of Health, Internal Revenue Service and Housing and Urban Development Department.

Senators Call on IRS to Beef Up Fraud Prevention Efforts

Scammers are not taking days off during the pandemic, senators warn.

Treasury Secretary Says Electronic Stimulus Payments ‘More Secure,' But Are They?

Verifying the identity of people submitting personal information to IRS portals could be a challenge for the agency.

Coronavirus Response 'Likely' to Lead to IRS Backlogs, IG Says

Outstanding cases have already spiked due to shutdown, and now thousands of employees are home and not working.

Pilot IRS to Return with New Focus Areas and Significantly More Funding

In the next three to six months, the IRS plans to issue new solicitations through its experimental contracting vehicle.

GAO Calls Out IRS’ Taxpayer Experience Issues

The 2019 tax filing season was more problematic than usual for IRS.

IRS Reforms Free File Program, Drops Agreement Not to Compete With TurboTax

The changes come after ProPublica’s reporting showed how TurboTax maker Intuit tricked customers into paying for tax prep they could have gotten for free.

Inside TurboTax’s 20-Year Fight to Stop Americans From Filing Their Taxes for Free

The success of TurboTax relies on whether the U.S. government makes tax filing simple and free for most citizens.

Report: IRS Should Have an Official In Charge of Customer Experience

The agency could also improve its website and share more feedback, analysts conclude in first-of-its-kind report.

IRS Testing Behavioral Analytics to Verify Online Users

The agency is piloting a proof-of-concept that will track how individual taxpayers interact with its online systems.