Modernization
12 Companies Tapped For Phase II of Agriculture’s Centers of Excellence Journey
The real work begins as a dozen companies sign on to implement the modernization strategies developed in the first phase of the program.
Modernization
GSA Picks Second Agency to Get Centers of Excellence Support
The next agency will focus on IT and modernization for business processes and accounting.
Digital Government
Survey: Citizens Favor a More Digital Government
Most of the citizens polled thought digital services are as important or more important than traditional service delivery.
Modernization
GSA Introducing Options to Help Automate Agency Contact Centers
A new special item number for Automated Contact Center Services is being added with the IT Schedule 70 refresh.
Ideas
Here’s What Feds Can Learn About CX from Local Government
First, they don't have to start from scratch.
Digital Government
How Mobile Data Could Help Manage the National Parks
The data could be used to create better park experiences despite overcrowding.
Ideas
Key Areas Governments Can Benefit from Social Media
Real-time communications with citizens are just one of the advantages of a social media plan.
Ideas
How to Improve Federal Networks for a Better End-User Experience
Agencies can modernize as they optimize.
Modernization
Next Agency to Host GSA Centers of Excellence Will Be Announced by October, Departing TTS Director Says
Outgoing Technology Transformation Service Director Joanne Collins Smee shares the strengths of her organization, what’s next for Agriculture’s Centers of Excellence and when the effort will jump to a new agency.
Digital Government
The Government’s Paperwork Problem is Undermining Public Trust
An audit suggests agencies are doing a poor job of assessing the burden their information requests place on the public.
Digital Government
Improve Your Agency's Customer Experience in 8 Steps
ACT-IAC unveiled a playbook for overhauling citizen-facing services.
Modernization
VA is Rethinking Its Entire Online Presence
The Veterans Affairs Department wants to know what it would take to create a one-stop online shop for veteran services.
Ideas
The Federal Government’s Next Moonshot: Getting Everyday Digital Moments Right
Federal agencies have the opportunity to be a dependable force for good.
Podcasts
Critical Update: Rep. Will Hurd Explains Why Everyone Should Care About Government Tech
For episode 5, Nextgov goes to Capitol Hill to talk with one of the most persistent voices on federal IT management and reform.
Policy
White House Lays Groundwork for Improving Government Customer Experience
The Office of Management and Budget’s new Circular A-11 provides guidance to federal agencies in establishing customer experience frameworks.
Modernization
Modernization Nation
This Nextgov ebook looks at updating the federal government’s technology and operations.
Ideas
Selecting the Right Tools for Successful Digital Transformation
The biggest challenge is determining how to invest funds wisely.
Emerging Tech
U.S. Customs Expects Face Scanning to Speed Up Security at Florida Airport
Using Homeland Security’s biometric program, one airport is increasing security while shortening lines.
Digital Government