Modernization
Online Health Applications Increased 50 Percent After VA.gov Relaunch
The newly redesigned homepage makes it easier for vets to use self-service tools, which will save the government money, according to the agency’s digital services chief.
Digital Government
Customer Satisfaction Drops Across Federal Government
And that was from before the partial shutdown.
Ideas
The Coming Digitization of the Regulatory Environment
Here's what the U.S. can learn about digitizing regulations from two of the largest economies.
Policy
The Federal Tech Bills that Moved as Funding Legislation Stalled
New laws call on Homeland Security to consolidate its data and force agencies to improve their websites.
Modernization
VA Overpaid $4.5 Million in Benefits Because It Didn't Read Emails, Watchdog Says
The problem wasn’t IT infrastructure, but rather a lack thereof.
Modernization
Congress Votes For Better Government Websites, Digital Services
The Senate passed the 21st Century IDEA Act, giving agencies one year to improve citizens’ digital experiences.
Digital Government
As Shutdown Looms, House Votes to Empower Federal CIO, Improve Agency Services
And lawmakers have some questions about Amazon’s facial recognition software.
Modernization
House Passes Bill to Improve Government’s Digital Services
The IDEA Act would require agencies to upgrade their websites to meet basic security and usability standards, but lawmakers did make some changes.
Modernization
To Improve Customer Experience, Start With Morale, Not Technology, Feds Say
Cultural factors, such as empowerment of staff, given greater weight than upgraded IT and bigger budgets.
Emerging Tech
IRS Spent Millions to Set Up Virtual Assistance Centers That No One Is Using
Of the millions of taxpayers looking for help last year, only 2,700 used the Virtual Service Delivery stations.
Cybersecurity
Postal Service's Informed Delivery Feature Could Be Helping Fraudsters
A new way to steal credit cards.
Digital Government
Draft Federal Data Strategy Too ‘Unwieldy’ to Implement, Stakeholders Say
Stakeholders who use, generate and rely on federal data got a chance to speak directly to fellows working on the strategy set for release next year.
Modernization
After Listening to Veterans, VA Put All Its Services on One Website
In the future, officials hope to eliminate most—if not all—of the paperwork and other bureaucratic barriers that prevent veterans from accessing the benefits they’ve earned.
Modernization
Three Agencies Tap Technology Modernization Fund in Second Round
After the second round of projects, about $31.5 million is left in the TMF coffers.
Emerging Tech
The U.S. Postal Service Will Email You Photos of Your Mail Before It’s Delivered
The service does have limitations, however.
Ideas
Boring Details Make Effective Legislation
In a perfect world, you’d see the addition of mandates come with some much-needed subtraction as well.
Digital Government
GSA Releases Customer Experience Playbook
The government released a go-to guide for customer experience practitioners.
Emerging Tech
DHS Funds Airport Navigation App that Guides You from Check-in to Gate
It also allows federal agencies to send messages to passengers in real time.
Modernization
DHS Digital Service is Taking Paper Out of the Immigration Process
The Digital Service works side by side with agency employees to tackle some of their most backlogged processes.
Digital Government