DHS Digital Service is Taking Paper Out of the Immigration Process

The Digital Service works side by side with agency employees to tackle some of their most backlogged processes.

VA’s National Cemetery Administration Continues High Customer Satisfaction Scores

The federal agency with the highest customer satisfaction scores continues its high performance, according to new internal survey data.

12 Companies Tapped For Phase II of Agriculture’s Centers of Excellence Journey

The real work begins as a dozen companies sign on to implement the modernization strategies developed in the first phase of the program.

GSA Picks Second Agency to Get Centers of Excellence Support

The next agency will focus on IT and modernization for business processes and accounting.

Survey: Citizens Favor a More Digital Government

Most of the citizens polled thought digital services are as important or more important than traditional service delivery.

GSA Introducing Options to Help Automate Agency Contact Centers

A new special item number for Automated Contact Center Services is being added with the IT Schedule 70 refresh.

How Mobile Data Could Help Manage the National Parks

The data could be used to create better park experiences despite overcrowding.

Key Areas Governments Can Benefit from Social Media

Real-time communications with citizens are just one of the advantages of a social media plan.

Next Agency to Host GSA Centers of Excellence Will Be Announced by October, Departing TTS Director Says

Outgoing Technology Transformation Service Director Joanne Collins Smee shares the strengths of her organization, what’s next for Agriculture’s Centers of Excellence and when the effort will jump to a new agency.

The Government’s Paperwork Problem is Undermining Public Trust

An audit suggests agencies are doing a poor job of assessing the burden their information requests place on the public.

Improve Your Agency's Customer Experience in 8 Steps

ACT-IAC unveiled a playbook for overhauling citizen-facing services.

VA is Rethinking Its Entire Online Presence

The Veterans Affairs Department wants to know what it would take to create a one-stop online shop for veteran services.

Critical Update: Rep. Will Hurd Explains Why Everyone Should Care About Government Tech

For episode 5, Nextgov goes to Capitol Hill to talk with one of the most persistent voices on federal IT management and reform.

White House Lays Groundwork for Improving Government Customer Experience

The Office of Management and Budget’s new Circular A-11 provides guidance to federal agencies in establishing customer experience frameworks.

Modernization Nation

This Nextgov ebook looks at updating the federal government’s technology and operations.