Putting Intelligent Automation To Work For Federal

Intelligent automation is an ideal solution for highly process-driven government operations. Yes, the potential cost savings can be significant, but that's not all.

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Even as federal agencies struggle with tightening budgets, rising citizen expectations, and a high percentage of the workforce nearing retirement eligibility, they need new ways of handling routine transactions and delivering personalized service to citizens.

Addressing the problem with more staffing is not a sustainable solution. That's true not only because of cost constraints but also because manual processes won't delivery the speed, quality, and control that agencies increasingly require. Consider automation as a force multiplier - a foundation for a deeper journey into artificial intelligence

What, exactly, is intelligent automation (IA) - and what speific ways can agencies apply it? Who's "getting it right" when it comes to IA? And, what are some of the most common misconceptions that may limit the effectiveness and success of IA initiatives?