People
Online public notices replace paper in Alaska
A new state law requires agencies to post notices on the state's searchable Web site
People
Speed-dialing agency call centers
The Labor Department and the INS have tapped industry to create call centers that can respond in less than 20 seconds to a customer's question
People
Access tech helps all
New technology designed to make computers accessible to people with disabilities may have benefits for everyone
People
Web aids high-tech bird-watching
USGS is educating the public about endangered species with interactive Web sites featuring whooping crane chicks and migrating pintail ducks
People
AOL: Leave e-gov to the pros
Government agencies shouldn't try to reinvent the portal, an America Online official tells Congress
People
Government market: Global, outsourced
A hightech corridor has sprung up between the Brussels airport and NATO headquarters as companies try to take advantage of the growing European government IT market
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DOD rewrite speeds IT to field
New Pentagon regulation focuses on evolutionary technology approaches
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Another call for a CIO czar
A draft of a presidential advisory committee's report on transforming government calls for the creation of a federal chief information officer who would be responsible for interagency information technology projects.
People
Dot-coms are here to stay
Here's a dilemma: Government agencies realize they do not have the expertise inhouse to take full advantage of information technology, but they don't quite know where industry fits into their plans either. Sound familiar?
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E-government: By the people, for the people
Imagine a democracy where ordinary citizens help decide what laws need to be passed and how they should be written.
People
Making the customer's case
The Army's new customer management system is expected to help personnel get quicker service and better answers from the Military Traffic Management Command.
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Military targets problem systems
The military has targeted 19 command and control systems that create most of the problems for the regional commanders in chief
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Army makes customers king
In this increasingly connected and competitive economy, where alternative suppliers for products and services are often just a mouse click away, customer service has become a priority at most organizations even the Army.
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IRS to cut biz burden
On any given day anywhere in America, businesses from Wall Street to Main Street are chained to the federal government.
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Better to outsource?
If installing a desktop management system seems too daunting for your agency, what about farming out the task?
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Internet firms take the initiative
A slew of Internet companies are offering their services to government agencies. But in some cases, particularly when it comes to government portals, the companies are not waiting for agencies to ask for help.
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The dot-com invasion
Dotcom companies, in growing numbers, are offering federal agencies this deal: Turn over the daytoday operations of your Internet applications and we will show you how it's done.
People