Digital Government
Report Outlines How Government Contact Centers of Tomorrow Should Operate
Contact centers engage tens of millions of Americans each year.
Modernization
SBA faces fraud risks and IT security woes, IG says
The Small Business Administration has struggled to cope with an onslaught of potentially fraudulent activity within its direct lending programs spurred by the COVID-19 pandemic, Inspector General Hannibal Ware testified to the House Small Business Committee.
Digital Government
Native American Advocates Discuss Barriers To Broadband Before Senate
A Senate Committee hearing focused on the digital divide in rural tribal areas, and where federal programs are falling short.
Ideas
How the AI-Enabled Worker Will Deliver Better Government in 2022
AI needs people to maximize its potential.
Modernization
Coast Guard Completes Financial System Modernization
The Coast Guard is the latest agency to update its financial software systems as more federal agencies continue modernization efforts.
Digital Government
Newly Uncovered Emails Intensify Republican Senator's Unease About DOD’s Cloud Contracts
A senior senator continued a back-and-forth with auditors over the Defense Department's now-canceled JEDI contract.
Cybersecurity
GSA Seeks Comments on Transfer of .Gov Domain to Cybersecurity Agency
The government’s site for managing government websites—dotgov.gov— may temporarily go down for maintenance as officials make the switch.
Modernization
In IT Modernization And Cloud Adoption, Don’t Overlook Employee Training
Training helps keep employees up to date on the latest tech and keep them engaged, according to GSA Cloud Optimization Director Thomas Santucci.
Modernization
The ‘Mayor of SAMgov’ Leaves Government After 15 Years of Public Service
Judith Zawatsky talks to Nextgov about her time at the General Services Administration and how building government services has changed over the years.
Modernization
Army Intel Division Aiming For Wide-Reaching IT Overhaul
The Intelligence and Security Command unit published a solicitation looking for a contractor to modernize its IT infrastructure, focusing on secure network and automation capabilities.
Modernization
White House Developing Digital, Community-Oriented Health Care Service
The White House is asking for examples of digital community health programs in the U.S. and abroad.
Ideas
3 Ways for Government to Sustain Momentum in Digital Transformation
The past two years spurred incomparable change for federal workforces and citizen services.
Modernization
OPM faces uncertain funding prospects
The federal government’s human resources agency is still dealing with budget shortfalls arising from moving background checks to the Department of Defense, and the prospect of a full-year continuing resolution could exacerbate existing pressures.
Modernization
2022 Defense Authorization Bill (Once Again) Looks to Reform How DOD Buys Tech
National Defense Authorization Act provisions sparked support and skepticism from several experts.
Ideas
Is Your Agency Ready for NARA’s Electronic Records Deadline?
Add in the overall uncertainty around the M-19-21 directive and frequently moving goalposts, and it’s understandable how affected agencies may have fallen behind in executing a plan to achieve compliance.
Modernization
What’s next for FedRAMP?
Over the last 18 months, as the COVID-19 pandemic pushed agency networks to the brink, FedRAMP’s role in ensuring secure federal IT systems has become more critical than ever.
Modernization
Federal Agencies Enthusiastic But Lagging In Yearly Evaluation Implementation
A new survey showcases the main issues surrounding government offices’ implementing OMB evaluation recommendations.
Modernization
Tech Advocacy Groups Request More IDEA Act Guidance From OMB
This is the second letter the Office of Management and Budget received in 2021 asking for improved guidelines for government organizations to update web services.
Modernization
Click ‘Like’, Get Punished Under Pentagon’s New Anti-Extremism Policy
First update since 2012 adds rules for social-media behavior.
Modernization