Policy

Citizen Satisfaction With Federal Government Services Hits All-time Low

The American Customer Satisfaction Index 2021 Federal Government Report showed citizen satisfaction in government services in a freefall over the last four years, with declines across all driving indicators of satisfaction.

Modernization

Watchdog Finds IT Scorecards Effective In Monitoring Federal Modernization Efforts

A new report highlights the benefits FITARA grading has had on modernizing tech within the government, despite recent failing grades. 

Modernization

Data management's role in sustaining digital transformation

As agencies move from the research to implementation phase of their digital transformations, federal data experts say intelligent data management is crucial to better leverage and protect critical data.

Modernization

The Hill Gets Serious About Digital Services

The House of Representatives is launching a digital services team, after recommendations from the House Select Committee on the Modernization of Congress.

Modernization

Agencies lag on telecom transition in latest FITARA scorecard

At a House hearing, lawmakers, federal officials and stakeholders called for improved metrics to grade compliance with the Federal IT Technology Reform Act.

Modernization

Marine Corps, CGI Enter $34 Million Contract To Update Inventory Tracking System

The Marine Corps Platform Integration Center will be expanded under the contract to use automated technology and Internet of Things connectivity to track equipment. 

Modernization

Connolly, Issa launch IT modernization caucus

The lawmakers behind the FITARA legislation are establishing a new caucus centered around IT modernization issues.

Modernization

New FITARA Grades Show Agencies Failing to Transition Off Legacy Networking Services 

But agencies got all As on data center optimization, suggesting it may be time to retire or update that metric.

Modernization

DISA is working on unified plan to phase out Joint Regional Security Stacks

As the Defense Department's top IT agency moves forward with Thunderdome, it's answer to zero trust, it's also mapping out how the embattled JRSS program feeds into it.

Modernization

VA seeks dashboard to coordinate $21B health record project

The Office of Electronic Health Records Modernization wants a dashboard view of progress across the DOD and VA's interconnected software upgrades.

Modernization

HHS releases long-awaited electronic health info sharing framework

The Office of the National Coordinator for Health IT released the long-awaited Trusted Exchange Framework and Common Agreement on Tuesday.

Modernization

Is performance measurement a fad that has now come and gone?

Steve Kelman warns that a constant priority under the previous four presidents is getting far less attention from the Biden administration.

Modernization

VA delays EHR deployment due to COVID cases

The VA Central Ohio Healthcare System was supposed to receive a new EHR system deployment in March, but COVID spikes overwhelmed the workforce.

Digital Government

VA Delays Electronic Health Records Deployment Due To COVID Cases

The VA Central Ohio Healthcare System was supposed to receive a new EHR system deployment in March, but COVID spikes overwhelmed the workforce.

Modernization

Army plans ICAM rethink to support unified network operations

To make mobile device use more secure, the Army is preparing a new identity and access requirements as it adopts zero trust security principles.