Digital Government
Social Security Enjoys Broad Customer Satisfaction As It Overhauls Telephone System
The Social Security Administration has been angling to streamline and automate its call center for quicker customer service.
Modernization
Pentagon adds new top AI role
The Pentagon is creating a new position to lead its artificial intelligence efforts across the enterprise.
Artificial Intelligence
VA Adding Physical Therapy Device To AI Roster
The Veterans Affairs Department is looking to pilot a new physical therapy application for injury treatment.
Modernization
Why good program governance is a key to success
Having the rights stakeholders with the right information is imperative to improving decision-making.
Cybersecurity
OMB Guidance Heralds Automation of FISMA Reporting
The new Federal Information Security Modernization Act guidance also prioritizes security testing and doubles down on CISA’s Continuous Diagnostics and Mitigation program.
Modernization
Accounting for software in weapons systems
The Defense Department is still trying to figure out the best way to buy software and track that spending. But could the answer be in separating out those costs from the hardware required in major acquisitions?
Ideas
How a Cloud-Security Scaffolding Can Protect Your Multicloud Landscape
Different cloud environments have different security needs. Here’s how to create a cloud-security scaffolding to strengthen protections while reducing manual support.
Policy
House Science Committee Ponders Ways to Strengthen U.S. Semiconductor Industry
The United States has lost significant ground manufacturing semiconductors in recent years.
Emerging Tech
House Lawmakers Look to Leverage Increased Telework Benefits in Federal Recruitment
Representatives on the House Committee on Oversight and Reform want to attract the next generation of civil servants with telework options and stronger internship programs.
Cybersecurity
DHS Redefines ‘Cybersecurity Incident’ in Directives for Surface Transportation
The new definition allows industry more flexibility to decide what should trigger reporting mandates for the sector.
Modernization
Could faster buying undermine electronic warfare prep?
Some measures that protect weapons systems against electronic vulnerabilities can be “pushed aside” during rapid acquisitions, according to David Tremper, the electronic warfare director for the Defense Department.
Modernization
Building Out Digital Services Requires Balance and Customer Trust, Officials Say
Listening to users goes a long way toward building trust.
Emerging Tech
VA Revitalizes Plan For EHR System Rollout
Officials implemented new positions to help streamline and coordinate EHR system implementations following an arduous initial deployment.
Emerging Tech
Ambitious Agency Modernization Efforts Demand Leadership Involvement
A panel of federal IT leaders said communication and training are also among the paramount requirements for successful digital transformations within federal agencies.
Cybersecurity
Hacker, Journalist Among CISA Directors’ 23 New Cybersecurity Advisors
The new Cybersecurity Advisory Committee will focus on five areas including workforce development, and has room for 12 more members.
Cybersecurity
Feds Warned to Look Out For Ransomware Grinches over the Holidays
Federal cybersecurity officials would prefer you keep your holidays a little more secure.
Modernization
Energy Department Awards Verizon $34.6M to Modernize its Communications Services
Two new Enterprise Infrastructure Solutions task orders will underpin the work.
Modernization
Senate inches closer to FedRAMP legislation
Senators expressed concerns over potential conflicts of interest, high costs and inconsistent review processes during a roundtable meeting with federal officials and IT experts overseeing the General Service Administration’s cloud security authorization program.
Modernization
SATCOM shift to Space Force stalled under CR
The U.S. Space Force’s plans to absorb all of the military’s satellite communications, including nearly 700 uniformed personnel from the Army, Navy and Marine Corps, is delayed along with the rest of the military’s appropriation as Congress preps for a second continuing resolution in fiscal year 2022.
Digital Government