Modernization
6 Lessons from Government Customer Experience Professionals
Officials from the U.S. Patent and Trademark Office, Transportation Security Administration and Office of Federal Student Aid explained what’s worked in improving customer experience.
Ideas
Do You Know What’s Hiding in the Cloud?
The more complex an enterprise network is, the more difficult it becomes to be certain that everything is configured correctly and adheres to regulations and guidelines.
Digital Government
Typing Speed on Mobile is Catching Up to Keyboards
Typing speed on mobile devices is catching up to that of physical keyboards, a study of more than 37,000 users shows.
Modernization
GAO Wants To Know The Best Way To Buy a Modernization Strategy
The agency plans to upgrade its content management and delivery systems, as well as its talent management tools. But first, it needs to decide on the best way to buy a modernization strategy.
Modernization
DEOS cloud set for a do-over
After a protest, the General Services Administration and the Defense Information Systems Agency are planning to take another look at their $7.6 billion cloud award.
Modernization
GSA to Take Corrective Action on DEOS Cloud Contract
The General Services Administration will rework the Defense Enterprise Office Solutions contract to address a bid protest.
Modernization
US, UK reach CLOUD Act agreement
The agreement will cover a "broad class" of crimes and investigations, including a promise not to target each other's residents and assurances that exchanges are compatible with data protection laws.
Modernization
TSA’s Cloud Future Will Be A Hybrid of Agency-Approved Services
The agency released its Cloud Strategy 2.0, which calls for a mix of public and private cloud, but only from vendors pre-cleared by TSA.
Emerging Tech
Air Force CXO: We Don’t Have to Delight the User
Colt Whittall, the Air Force’s first chief experience officer, talks with Nextgov about the new role and what it will take to provide a better user experience for airmen.
Modernization
Two more big agencies issue EIS task orders
The Social Security Administration and the Internal Revenue Service both signed off on EIS contracts last month.
Cybersecurity
DOJ: Nigerian Hacker Targeted Federal Employees in $1M Scheme
A Nigerian national appeared in court Thursday facing charges over a $1 million phishing scheme that targeted vendors under the General Services Administration.
Modernization
Legacy Systems Held DHS' Biometrics Programs Back. Not Anymore.
The cloud-based HART system, which will house data on hundreds of millions of people, promises to significantly expand the department’s use of facial recognition and other biometric software, as well as its partnerships with external agencies.
Modernization
5G emerges with some asterisks
Agencies and suppliers working to address emerging issues for the next-generation wireless technology.
Modernization
GSA Opens Bids on Commercial e-Marketplace
The project—which has been called “Amazon for government”—will start with a proof-of-concept with two or more vendors.
Cybersecurity
Fighting Cyber Crime is Critical for National Security, Says Secret Service Chief
While election interference, espionage and power grid threats get all the attention, nation-states also lean on cyber criminals to conduct operations on their behalf, according to Director James Murray.
Digital Government
It’s Finally Here: GSA’s New Consolidated Schedule
The solicitation will begin the process of turning 24 award schedules into a single contracting vehicle for products and services.
Modernization
Federal CIO Council Turns Customer Experience Expectations On Itself
The relaunched CIO.gov is designed to help federal IT employees better engage with their community.
Emerging Tech
Air Force Wants Custom-Built Online Game Environment to Test Out New Capabilities
The branch will host a three-phase interactive challenge to identify possible solutions.
Ideas
The Case for Commercial Solutions in Government
The applications an agency is looking for are very likely already on the market, cost-effective and field-proven.
Modernization