Digital Government
Report: IRS Should Have an Official In Charge of Customer Experience
The agency could also improve its website and share more feedback, analysts conclude in first-of-its-kind report.
Modernization
A Plan to Reduce Bench Warrants—By Text Message
After success in one county, Minnesota is rolling out a statewide program that sends reminders to defendants about their court appearances.
Digital Government
OMB Official: Issues Placing Reskilling Grads Highlight Need to Rethink Payscale
More steps are necessary before the administration's plan to reskill employees truly addresses workforce gaps.
Modernization
Million Veterans Program is Now Open for Online Enrollment
Veterans who opt-in to sharing their DNA through the program have the opportunity to support medical discoveries and health improvements across future generations.
Digital Government
GSA Outlines Multiple Award Schedule Consolidation Efforts
Officials have been rooting out inconsistencies and duplication in the Schedules program.
Modernization
Navy awards $1.4 billion hardware contract
HPI Federal won the Navy's NGEN-R contract, the first piece of the newly divided IT contract for the Navy and Marines.
Modernization
GSA Certifies Two More Vendors Ahead of Task Order Deadline on $50B Telecom Contract
Two more authorities to operate bring the total to five, with four more vendors waiting to get certified to get a piece of GSA’s massive Enterprise Infrastructure Solutions contract.
Modernization
6 Lessons from Government Customer Experience Professionals
Officials from the U.S. Patent and Trademark Office, Transportation Security Administration and Office of Federal Student Aid explained what’s worked in improving customer experience.
Ideas
Do You Know What’s Hiding in the Cloud?
The more complex an enterprise network is, the more difficult it becomes to be certain that everything is configured correctly and adheres to regulations and guidelines.
Digital Government
Typing Speed on Mobile is Catching Up to Keyboards
Typing speed on mobile devices is catching up to that of physical keyboards, a study of more than 37,000 users shows.
Modernization
GAO Wants To Know The Best Way To Buy a Modernization Strategy
The agency plans to upgrade its content management and delivery systems, as well as its talent management tools. But first, it needs to decide on the best way to buy a modernization strategy.
Modernization
DEOS cloud set for a do-over
After a protest, the General Services Administration and the Defense Information Systems Agency are planning to take another look at their $7.6 billion cloud award.
Modernization
GSA to Take Corrective Action on DEOS Cloud Contract
The General Services Administration will rework the Defense Enterprise Office Solutions contract to address a bid protest.
Modernization
US, UK reach CLOUD Act agreement
The agreement will cover a "broad class" of crimes and investigations, including a promise not to target each other's residents and assurances that exchanges are compatible with data protection laws.
Modernization
TSA’s Cloud Future Will Be A Hybrid of Agency-Approved Services
The agency released its Cloud Strategy 2.0, which calls for a mix of public and private cloud, but only from vendors pre-cleared by TSA.
Emerging Tech
Air Force CXO: We Don’t Have to Delight the User
Colt Whittall, the Air Force’s first chief experience officer, talks with Nextgov about the new role and what it will take to provide a better user experience for airmen.
Modernization
Two more big agencies issue EIS task orders
The Social Security Administration and the Internal Revenue Service both signed off on EIS contracts last month.
Cybersecurity
DOJ: Nigerian Hacker Targeted Federal Employees in $1M Scheme
A Nigerian national appeared in court Thursday facing charges over a $1 million phishing scheme that targeted vendors under the General Services Administration.
Modernization
Legacy Systems Held DHS' Biometrics Programs Back. Not Anymore.
The cloud-based HART system, which will house data on hundreds of millions of people, promises to significantly expand the department’s use of facial recognition and other biometric software, as well as its partnerships with external agencies.
Modernization