Digital Government
FBI doesn't share cyberinfo, exec says
Justice department is 'the worst' at sharing information to defend against cyberattacks, a IT security company executive says
People
SEC seeks complaint automation
The Securities and Exchange Commission is looking for a better and faster way to handle the thousands of complaints it receives each year from the public.
People
The Tools of the Trade
Traditional call centers rely on a plethora of technologies and management tools including routing systems, automatic call distribution, interactive voice response systems and customer relationship management software. A fully integrated contact center would include those technologies, plus the following Web capabilities.
People
Call centers see Web as tool of the trade
In today's Webcentric world, the phone is not always the preferred choice for citizens seeking answers from agencies, a fact that has certainly caught the attention of the Small Business Administration.
People
Terrorists use new tools, old tactics
Despite increasing concern about 'cyberterrorism,' the tactics and goals of the world's terrorist organizations remain lowtech
Acquisition
Not so 'reverse' auctions
I've been hearing a lot about the government's various experiments with 'reverse auction' purchasing techniques. In reverse auctions, sellers 'bid' against one another for specific orders by offering successively lower prices until a winner is declared.
Digital Government
Are cyberterrorists for real?
U.S. struggles to distinguish joyriding hackers from statesponsored attackers
Modernization
SSA moves on FTS 2001
The Social Security Administration, one of the last federal agencies to select a longdistance carrier under FTS 2001, has completed transferring its voice and fax phone lines, including its tollfree service, to WorldCom Inc.
Digital Government
Montgomery Co., Md., CIO leaving for PTI
Donald Evans will lead the organization's technology research and oversee its internal technology infrastructure
Modernization
U.S. West lands telecom deal
U.S. West has snagged its first major telecom contract from the federal government a $60 million deal that it will split with Winstar Communications
People
Private aid for fed portal
A developer of sophisticated Internet search engines has offered to build a governmentwide portal free of charge to make it easier for Internet users to find information posted online by federal agencies.
Digital Government
Are you a dinosaur?
There are several theories about what happened to the dinosaurs, which, for those who were sleeping in class, became extinct about 65 million years ago. One of the most common theories is that a large asteroid struck the Earth, creating a blanket of debris in the atmosphere that caused a catastrophic climatic change and killed off many living things.
Digital Government
How to tighten cybersecurity
Recommendations for how the government can better prepare for and combat cyberattacks
Digital Government
NASA builds a nose for bad news
While space shuttle astronauts are busy tending to their duties and scientific experiments, NASA can smell trouble 250 miles away.
People
The medical savings saga
Legislation in Congress would incorporate the concept of medical savings accounts into the Federal Employees Health Benefits program. The jury is still out as to whether this would be a positive development for feds.
Modernization
Embassies to test worldwide net
A State Department program would establish systems that would enable all agencies worldwide to exchange email and other information
People
Eye on the future
Many agencies are wrestling with the issue of how to bring the Web into their call centers, but the Social Security Administration is being particularly public about it.
Digital Government