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When it Comes to Engagement With Citizens, the Government Is Finally Paying Attention
There is an old saying in retail marketing that “the customer is always right.” Unfortunately, it’s hard for the government to follow that adage.
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Developers: 6 Steps to Revamp Your Apps
A bogged down back-end database can cause timeouts and lead to reliability issues. So, what’s an IT department to do?
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Why the Nation Needs to Use Technology to Up the Ante on Immigration Screening
What's needed is to throw out decades-old reliance on government database and watch-list screening in favor of a more technologically evolved process.
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Turning Damage Control into Digital Modernization
Legacy IT modernization seems to be the right medicine, but one big question looms over the idea: Will that $3.1 billion be well spent?
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5 Tips to Avoid Getting Scammed This Tax Season
It falls on individual taxpayers to ensure they are taking the right steps to be protected.
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New OMB Data Center Effort Can Help Break Agency Silos
The federal government faces many of the same challenges experienced in the commercial sector when it comes to implementing "change."
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How to Unleash the Full Potential of Government Digital Services
Now, more than ever, the performance of government applications and the networks that deliver them are vital to citizen experience, as well as government efficiencies.
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Is the New Post-Safe Harbor Data Privacy Law a Silver Bullet or a First Step?
The Judicial Redress Act is a solid first step, but Congress and the Obama administration cannot stop there.
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Wanted: Tech Superstars to Drive Government Innovation
Change makers who bridge the gap between technology and governance are crucial to the future of civic engagement and service delivery.
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Beating FISMA Stigma: 3 Steps to Reduce Friction Between IT Managers and IGs
Agencies that experience ongoing adversity between these internal offices should consider taking steps in the following three areas.
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FITARA: The Messy Reality of Unintended Consequences
Mismanaged implementation may actually result in delays for IT delivery speed and effectiveness.
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5 Cultural Shifts Agile Brings to Agencies
Agencies can shift their approach toward agile if they’re willing to embrace some fundamental changes in government IT culture.
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Is Your Agency Trying to Improve Customer Service? Don’t Overlook These Key Factors.
While surveys can offer valuable insights into the customer experience, there is another, even more readily accessible source of intelligence about customer satisfaction: your employees.
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10 Steps to Making Your Agency Agile
In the end, you and your teams simply need to dive in and try it out.
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Apple Versus the US Government, Who is Right?
It is important to note that technology giants have generally worked with the government for almost 100 years.
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Top 10 Reasons to Invest in the Human Element of Cybersecurity
Organizations must prioritize people if they are to see a greater return on their cybersecurity investment.
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Encryption Debate: The Issue Isn’t Strong Crypto; It’s Easy Crypto
The encryption debate is poised to intensify this year.
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4 Best Practices to Refresh Government Operations
The concept of modernization isn’t a cut and paste option. Every organization must align IT goals with their particular business needs to be effective.
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What’s Missing in the Encryption, Privacy and Security Debate
There are four key considerations surrounding the secure design of mobile devices we should keep in mind in both a government and private sector context.
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