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5 Lessons From a Former Agency Customer Experience Leader
Getting things done takes on a much more human feel.
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Why Don’t We See More Automation in Federal Networks?
Automation would cut the time from detection of cyberattacks to remediation from months to seconds.
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How Digital Services Engagement Centers Play a Crucial Role in Customer Experience
Digital services engagement centers serve as the connective tissue between customer service channels.
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Modernizing Government IT—By Looking to the Private Sector
To operate at today’s scale and face today’s threats, the government needs a paradigm shift in how it approaches technology.
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Make 2017 the Year of a Digital-First Federal Government
Everything the federal government does should be thought of digitally first.
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Congress Needs to Adopt Tech's Commercial Pace to Better Support Government Organizations
How do you predict the unpredictable?
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Why Relying on Cellphones is a Terrible Idea in a Crisis
First responders don’t have magic cellphones that work during emergencies. Neither do homeland security or other federal agents.
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FITARA Must Become the Catalyst for Change in Federal IT
Many still consider FITARA a compliance drill rather than a way to transform IT.
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Avoiding Failure of Imagination in Cyber Conflicts
It's not enough to prepare for known cyber threats.
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Delivering Efficient Citizen-Centered Government
Consider the following five strategies to create a citizen-centric government and to drive governmentwide efficiencies.
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How Should Agencies Address the Big Data Opportunity?
Even with aging infrastructure and tight budgets, agencies can take advantage of the growing amount of information available.
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With Self-Driving Cars, the Future is Now
Much of what was considered the stuff of science fiction is today certainly within reach technologically.
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Priorities for Enhancing National Cybersecurity
Collectively—government, industry and consumers—we need to find a way to stay one step ahead.
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4 Skills Every Threat Hunter Should Have
Implementing a threat-hunting capability can improve an organization’s ability to detect and respond to advanced cyber threats.
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Public Sector IT Trends for 2017
Not surprising, 2016 was a big year for cybersecurity at the state and federal level.
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Text Analysis Provides Deeper Look at Citizen Views
Analytics enable government to keep a regular pulse on its constituents, to best understand the changing needs and wants of the people.
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Resolutions to Position Your CIO for Success in the New Year
While the IT landscape continues to evolve at a rapid pace, these five resolutions can help prepare your agency for what 2017 will bring.
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Creating a More Secure and High-Quality Open-Source Supply Chain
There are a few strategies agency administrators can adopt to help their open-source supply chains remain secure and reliable.
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Why Machine Learning Will Help Improve Government Cybersecurity in 2017
Here are some security predictions for 2017 that will affect both industry and government operations moving forward.
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