Ideas
Can improving CX help restore trust in government?
COMMENTARY | To protect benefit programs from abuse while delivering a cohesive CX, agencies need to take an omnichannel approach that harmonizes online, mobile, call center and in-person contacts and incorporates robust remote identity proofing.
Forget dystopian scenarios – AI is pervasive today, and the risks are often hidden
COMMENTARY | The AI most likely to cause you harm is not some malevolent superintelligence, but the loan algorithm at your bank.
Why smart multicloud policies are a golden ticket to modernizing IT infrastructure
COMMENTARY | A multicloud approach to cloud computing is used for better data control, allows access to the best services from each provider, and offers more flexibility as IT leaders can optimize workload placement based on workload requirements.
What is quantum advantage?
COMMENTARY | A quantum computing scientist explains an approaching milestone marking the arrival of extremely powerful computers.
New purpose-designed chips poised to boost generative AI development
Ethical use and computing power are two of the top concerns in getting AI into government service.
No, you’re not that good at detecting fake videos
COMMENTARY | 2 misinformation experts explain why and how you can develop the power to resist these deceptions.
Getting better deals for the government
COMMENTARY | Steve Kelman explains that common sense has often had a tough time getting accepted in debates about procurement policy.
The government’s FOIA policy changes are adding to work levels and requests — but e-Discovery can help
Federal agencies received a record-high number of requests in fiscal year 2022, and FOIA backlogs are growing.
Driving innovation from the middle
COMMENTARY | NASA's Jennifer Elkins is an example of how senior civil servants can affect change in large organizations.
Generative AI like ChatGPT could help boost democracy – if it overcomes key hurdles
COMMENTARY | New technology offers some interesting opportunities to improve democratic processes.
The federal government is already using AI — it's time for a formal process to ensure the technology is safe
COMMENTARY | The rapid operationalization of AI will require federal agencies and industry to work together to achieve success.
Cybersecurity must be a priority in the event of a government shutdown
COMMENTARY | Bad actors will be aware of a government shutdown and work to exploit any new vulnerabilities, so it’s critical for the government to have a plan for damage control.
AIs could soon run businesses – it’s an opportunity to ensure these ‘artificial persons’ follow the law
COMMENTARY | If AIs are going to play a role in society, they’ll need to understand the law.
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