Making the Customer Service Executive Order Really Work

Among the keys: making permanent the flexibility to pursue innovation through technology and multi-sector partnerships.

AI-Powered Automation Can Be Both a Part of the Problem and Part of the Solution

There are real security concerns that should be addressed ahead of further government adoption of a truly automated future.

3 Ways for Government to Sustain Momentum in Digital Transformation

The past two years spurred incomparable change for federal workforces and citizen services.

Omicron Is Pushing America Into Soft Lockdown

Nobody wants to mandate business closures, but so many people are getting sick that businesses are closing anyway.

The Government and Technology Innovation That Shined in 2021 

Some agencies laid some groundwork for new developments that might make life better in the future.

Is Your Agency Ready for NARA’s Electronic Records Deadline?

Add in the overall uncertainty around the M-19-21 directive and frequently moving goalposts, and it’s understandable how affected agencies may have fallen behind in executing a plan to achieve compliance. 

The Implications of Publicly Disclosing Cyberattacks

Officials must weigh the benefits and risks on a case-by-case basis.

A Multi-Cloud Roadmap for Federal Agencies

A good multi-cloud strategy provides a single set of management tools.

How Open Data and Open-Source Approaches Can Help Federal Agencies Save Time and Lives

Open-data and open-source approaches are also the most efficient way to ensure data is up to date and freely shared in today’s world.

Can Biden Deliver Better ‘Customer Experience’ for Americans Than His Predecessors?

He is now the fifth president since Bill Clinton to announce a new customer focus for federal services.

Cream Cheese is the Just the Smooth Tip of a Sharp Problem

With ransomware hackers varying their targets to include operational technology used by U.S. factories and manufacturers, is an OT executive order needed to help combat them?

Modernizing FISMA. Again.

The federal government needs to improve its information security to keep pace with the dynamic threats to federal networks and supply chains. 

What Agencies Need to Do to Combat Shadow IT Driven by Cloud Sprawl  

Cloud sprawl happens when development teams spin up new cloud resources, forget about them, then move on to the next urgent task.

Data Exfiltration: Public Enemy No. 1 for the Public Sector

Taking a proactive approach is a critical step in improving the way the government combats threats.