Digital Government
Stakeholders wonder how to sustain CX momentum long-term
Is it time for a national strategy for customer experience?
Digital Government
Space Force Has a Major Satellite Oversight Problem, GAO Says
The government’s network of land-based satellite antennas is facing growing usage demands, but Space Force has not updated the system’s support operations plan since it took over control of the program in 2019.
Digital Government
Inside The Neverending Race To Update The Pentagon’s IT
The Joint Service Provider, charged with handling the defense secretary’s IT, is laser-focused on improving security and making sure infrastructure doesn’t obstruct the mission.
Digital Government
Ball Aerospace, Loft Federal and Microsoft to Team on Space Development Agency Program
The companies are supporting the Space Development Agency’s National Defense Space Architecture Experimental Testbed program, which will begin launching satellites in 2024.
Digital Government
National Park Service considers a digital park pass
Making a digital option for the American the Beautiful pass series that would live on mobile phone wallets is a goal shared by Sens. Steve Daines (R-Mont.) and Angus King (I-Maine), who introduced a bill that would require digital passes in February.
Digital Government
New FCC Rule Aims to Kill Spam Texts at the Source
Additional proposals would give consumers more options, such as adding text messages to the Do-Not-Call registry.
Digital Government
IRS outlines tech modernization, CX plans as part of $80 billion overhaul
IRS Commissioner Danny Werfel told reporters on Thursday that technology will be key to achieving the agency’s intentions to transform customer service at the agency and shrink the tax gap.
Digital Government
Satellite Ground Stations Are Vulnerable, US Warns
The Space Development Agency is beefing up satellite constellations—but keeping an eye on terrestrial attacks.
Digital Government
Labor Dept. watchdog urges 'extreme caution' on facial recognition
Since the start of the pandemic and an upswing in fraudulent claims in the jobless aid systems, the use of facial recognition in identity checks has spread across states, raising OIG concerns about access and privacy.
Digital Government
Republican Lawmakers Want to Know Where $50B CHIPS Funding is Going
Several Republican leaders sent a letter to Commerce Secretary Gina Raimondo asking for details about the funding.
Digital Government
Apple VP Named New Director of Defense Innovation Unit
Defense Secretary Lloyd Austin also announced that the Defense Innovation Unit director will report directly to him as part of a leadership “realignment.”
Digital Government
Background Investigation IT Systems Software Will Now Be Bought Through One Business
Software asset management and purchases for the IT system underpinning security clearance background investigations will be consolidated under a single commercial contractor.
Digital Government
DOJ Seizes $112 Million in Fraudulent Crypto Investments
Another week, another multi-million dollar crypto bust from the Department of Justice.
Digital Government
Deadlines Loom for Contractor TikTok Ban
By now, federal agencies must have TikTok completely out of IT systems. Contractors have some more time to stop using TikTok, but not that much.
Digital Government
New guide looks to slash 'time tax' on benefits applications
The project is one example of a Biden administration push to rework intake forms for government programs to be more user-friendly and less time consuming.
Digital Government
How an Inclusive Work Environment Attracts, Retains Tech Workers
An inclusive IT staff helps Detroit close workforce gaps and bridge the digital divide.
Digital Government
White House Launches Strategy to Advance Data Privacy Tech and Processes
Absent comprehensive federal law, the strategy represents a new chapter toward regulating data privacy protocols for U.S. online users.
Digital Government
The Trends Reshaping Government Work This Year
William D. Eggers joins the podcast to discuss a new Deloitte report.
Digital Government
GSA Makes a Case for Login.gov on Capitol Hill After Scathing Report
General Services Administration officials addressed allegations that the agency misrepresented identity proofing standards of Login.gov at a hearing Wednesday, as lawmakers pondered the potential for fraudsters in the system.
Digital Government