Digital Government
FCW Insider: Sept. 24
The latest news and analysis from FCW's reporters and editors.
Digital Government
High Impact Agencies Release Customer Experience Action Plans
More than two dozen high impact service provider agencies shared their current and future investments.
Digital Government
Veterans Affairs Appoints Chief Data Officer
Kshemendra Paul will lead the agency’s efforts to leverage data and better inform VA-wide decision-making through technology and information.
Digital Government
FCW Insider: Sept. 23
The latest news and analysis from FCW's reporters and editors.
Digital Government
Improving CX isn't all about tech
The White House is stressing upgrades in customer experience and some front line officials say the human touch is key.
Digital Government
FCW Insider: Sept. 20
The latest news and analysis from FCW's reporters and editors.
Digital Government
Inspector General Vacancies Continue to Jeopardize Oversight and Investigations
Thirteen of 74 positions lack a permanent IG and some of the openings date back to Obama era, according to a watchdog.
Digital Government
Lawmakers Intro Bill to Enhance Not-Yet-Revived Office of Technical Assessment
A group of House and Senate lawmakers want the office to be more responsive and transparent, assuming funding to reinstate it gets through the appropriations process.
Digital Government
House passes stopgap funding bill
The measure would keep the government open past the start of fiscal year 2020 through Nov. 21.
Digital Government
How VA is disrupting tech delivery
A former Digital Service specialist at the Department of Veterans Affairs explains efforts to transition government from a legacy "project" approach to a more user-centered "product" method.
Digital Government
FCW Insider: Sept. 19
The latest news and analysis from FCW's reporters and editors.
Digital Government
Senate Appropriators Join House in Blocking OPM-GSA Merger
Senators go with Trump's latest proposal for a 2.6% civilian pay raise for 2020 but no locality increase, while the House has approved an average 3.1% raise.
Digital Government
FCW Insider: Sept. 18
The latest news and analysis from FCW's reporters and editors.
Digital Government
Agencies Paid Federal Employees $3.7 Billion Not to Work During Recent Shutdowns
One department lost 90 employees during the most recent lapse, while another slashed hiring by nearly 40%.
Digital Government