Digital Government
GAO: IRS must enhance cyber oversight of third-party vendors, modernize online services
The IRS continues to ignore GAO’s recommendation to streamline oversight of third-party tax vendors’ cyber practices, despite concerns about mitigating digital threats.
Digital Government
Government contractors grapple with enforcement challenges of TikTok ban
Industry groups are raising censorship and privacy concerns over a ban of popular social media app TikTok on devices used by government contractors.
Digital Government
IRS’s digital platforms tax users searching for in-person assistance
The tax agency's watchdog said the functionality of the agency’s website and mobile app make it difficult for Americans to find information on taxpayer assistance centers.
Digital Government
GSA seeks a better way to reach higher education for federal challenges
The General Services Administration wants to know where to reach university-affiliated students and faculty to participate in national requests.
Digital Government
US is falling behind in global digital leadership, report says
The loss of influence comes amid rising domestic anti-tech sentiments in Congress and across multiple White House administrations, the Information Technology and Innovation Foundation said in a report released Monday.
Digital Government
How the Agriculture Department is ‘hardwiring’ customer experience into its work
The department’s chief customer experience officer, Simchah Suveyke-Bogin, told Nextgov/FCW that her primary goal is building capacity for customer experience.
Digital Government
IRS seeks states’ input on its direct file pilot
States have until Sept. 4 to tell the IRS if they’re interested in participating.
Digital Government
DOD’s data integration experiments help to identify benefits and barriers to new tech
“We want to fail,” the deputy chief of the Pentagon’s AI office said about a series of experiments supporting the Defense Department’s JADC2 efforts.
Digital Government
GSA issues a ‘roadmap’ for Login.gov’s future
The General Services Administration wants to improve Login.gov’s identity proofing rates, add more options for how users can be identity proofed and more.
Digital Government
New bill aims to simplify federal grant applications, boost funding for underserved communities
The Streamlining Federal Grants Act was introduced by a bipartisan trio of senators to build upon a 2019 law.
Digital Government
CDC rolls out new COVID-19 website
The reworked COVID-19 website is part of a larger push to make the public health agency’s web presence easier to navigate, with plans to relaunch CDC.gov early next year.
Digital Government
The fight for the future of cloud
The Federal Trade Commission got an earful from managed services providers, trade groups and antitrust activists about cloud business practices.
Digital Government
EU approves US approach to safeguard transatlantic data flows
The European Commission released a decision approving the implementation of the EU-US Data Privacy Framework, requiring more strict protocols for the U.S. government.
Digital Government
White House promotes success stories in the government’s customer experience push
Filling out forms to recertify for disability insurance is “more frightening than cancer,” one beneficiary said. The Social Security Administration is trying to make it easier.
Digital Government
How some agencies used tech to decrease improper payments
Governmentwide, improper payments are up relative to fiscal year 2020. But digital tools — alongside other management tactics — enabled some agencies to find reductions.
Digital Government
Behind the business of NASA’s digital transformation
The space agency’s digital transformation officer talks about how a focus on business outcomes is helping NASA pivot its enterprise technology goals toward the future.
Digital Government
Can NIH help drive health data access?
The National Institutes of Health is aiming to address challenges with public health data interoperability by setting new data-sharing expectations.
Digital Government
Caller ID woes contributed to SSA disability backlog
Disability determinations at the Social Security Administration slowed during the worst days of the pandemic, and a hitch in a mobile device service played a part.
Digital Government
Is government culture stifling CX innovation?
Risk aversion among government managers is blocking needed improvements to key programs, according to a recent white paper.
Digital Government