Federal, state agencies look to leverage social media in a Web 2.0 world

At a Social Media for Government conference in Chicago, several federal, state and local agencies described various efforts to engage constituents using Facebook, YouTube and Twitter. Similar to what's happening in the corporate world, most of these government efforts appear to be growing organically, not as formal social media strategies. And as with private companies, the ones leading the efforts appear to be those in the communications, public relations and human resources fields.

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