Digital Government
Labor Department calls on states to reevaluate unemployment benefit accessibility
Access to unemployment has been declining and differs drastically across demographic groups. The Labor Department is urging states and territories to do something about it in new guidance.
Customer satisfaction with government jumps again
Citizen satisfaction increased almost 3% in 2023, according to the latest data from the American Customer Satisfaction Index.
White House spectrum strategy leans into sharing, tech standards
The Biden administration is targeting 2,786 MHz of spectrum to study for possible sharing or reallocation to commercial users.
Labor Department to use TMF to build a retirement ‘lost and found’
The registry will enable people to search for private employment retirement, group health and other welfare benefit plans that still owe them benefits.
House GOP pulls funding bill covering IRS, GSA, OMB and more
The leadership team around new House Speaker Mike Johnson removed the bill — which would have defunded GSA’s digital services team, 18F — from floor consideration because of an intra-party policy dispute.
OMB previews tech accessibility guidance
Federal Chief Information Officer Clare Martorana said coming guidance will focus both on external- and internal-facing government tech.
IRS hits key digitization goal months ahead of schedule
Although Treasury Secretary Janet Yellen plugged progress in IRS efforts to tame paper in the agency, she also emphasized that “playing politics with IRS funding is unacceptable.”
USDA hopes more data access will improve states’ SNAP delivery
The Agriculture Department is also working to help states address card skimming and other persistent problems in the SNAP program.
Election security threats require more federal resources, officials say
Facing growing cyber and physical threats, election administrators told lawmakers that more federal assistance is needed to safeguard voting systems and personnel.
CX proposal clears Senate committee
The legislation targets “high-impact” government services for streamlining and improvement.
Are feds ready for FIDO?
The multifactor authentication standard is having a moment, but feds shouldn't expect to be able to ditch PIVs and CAC cards any time soon.
Lawmakers propose establishing new CX lead at OMB
A House bill would also have agencies tap a senior official to coordinate improvements to government services.
Supreme Court lifts restrictions on federal agency contacts with social media firms
The ruling frees up federal agencies to contact social network platform owners about content moderation issues and other matters, pending the resolution of a court case.
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