Author Archive

Natalie Alms

Staff Writer

Natalie Alms
Natalie Alms is a staff writer at FCW covering federal technology policy, service delivery, customer experience and the government's tech workforce. She is a graduate of Wake Forest University and has written for the Salisbury (N.C.) Post. Connect with Natalie on Twitter at @AlmsNatalie.
CXO Briefing

GAO Pegs Unemployment Insurance Fraud Tally at More Than $60 billion

At the same time, the congressional watchdog cautioned that governmentwide fraud estimates are potentially dicey.

Emerging Tech

Gallagher Wants to Ban TikTok, But Says U.S. Ownership Could be a 'Workable Solution'

Congress passed a law to ban the popular app on federal government devices as part of the omnibus funding bill. It doesn't look like lawmakers' about national security and TikTok are waning.

Emerging Tech

Portman Introduces Two Bills on Facial Recognition, AI in Government

The fate of the bills in a lame duck session of Congress is uncertain, but a Portman aide says the outgoing senator wants to be active on the subjects even after retiring.

News

Omnibus Spending Bill Includes a Ban of TikTok on Government Devices

Sen. Mark Warner (D-Va.) told FCW on Monday that Congress might have more work to do regarding national security implications of popular video-sharing app TikTok in the next session of Congress.

CXO Briefing

The CX Executive Order Turns One

The White House says that agencies have made improvements to websites, mobile apps and more. Several experts say that long-term success will depend on the staying power of customer experience as a priority and methodology.

CXO Briefing

For Federal Customer Service to Work, Congress, the White House and Agencies Need 'Fundamental' Change, Report Says

A new report from the Partnership for Public Service and Accenture Federal Services outlines the systemic barriers to customer experience, and the collaboration between Congress and the executive branch needed to address them.

Emerging Tech

DOD Wants Cyber Apprenticeships for Contractors, but Acquisition Regulations May Remain an Obstacle

DOD officials say contractors should increase the use of registered cyber apprenticeships, but some companies argue that federal contract requirements often lock them into education and experience prerequisites.

CXO Briefing

CISA Hires its First 'Chief People Officer'

NASA's Elizabeth Kolmstetter will be charged with aligning talent recruitment efforts at the cybersecurity agency during an increasingly tight labor market.

IT Modernization

White House, Agencies Still Sorting Out Who Will Pay for Cross-agency Service Delivery Work

OMB’s customer experience lead said Tuesday that more specifics for life experience projects will be made public in coming weeks.

IT Modernization

Maloney Introduces Presidential Records Reform Bill

Outgoing House Oversight and Reform Committee Chair Carolyn Maloney (D-N.Y.) has a new bill meant to beef up compliance with White House records requirements.

CXO Briefing

Report Offers Insights on What CDOs Really Want

A new report also found that chief data officers are looking for more funding, more staff and clarity about how the CDO role intersects with agency CIO shops.

Cybersecurity

OPM's Ahuja Gets an Earful From Agencies Over Enhanced Pay for Cyber Talent

The Director of the Office of Personnel Management is navigating the intense competition among federal agencies for in-demand cybersecurity workers.

Cybersecurity

Cyber Talent Still in High Demand

In the last 12 months, more than 769,000 cyber job postings went up in the United States.

Emerging Tech

Biden Touts Launch of Student Loan Forgiveness Website

More than 8 million people applied on the beta version of the site over the weekend, officials said.

Emerging Tech

TMF Announces $36.4M in Awards

The Army, the Office of Personnel Management and the Federal Housing Authority are the latest recipients of awards from the Technology Modernization Fund.

Emerging Tech

National Archives Plans CX Research

The National Archives and Records Administration says that a new research agenda will help it understand what people who use the archives need, want and expect – and how the agency can meet those demands.

CXO Briefing

White House Seeks Advice on Cyber Workforce Development

The Office of the National Cyber Director is looking for input in a new request for information and will eventually quiz respondents about their ideas.

Emerging Tech

Labor Department Evolves Efforts to Assist States in UI Delivery

A pilot project meant to give the federal government a more central role in unemployment insurance delivery, is raising questions inside the Department of Labor and in Congress about the role of identity verification and enforcement authority over states in the system.

CXO Briefing

The White House Wants to Make Food Assistance Programs Easier to Use -- and Tech Plays a Big Part

Modernization and customer experience goals are folded into a new White House National Strategy on Hunger, Nutrition and Health that was released Tuesday.

CXO Briefing

Is it Time to Add IT Workforce Ratings to the FITARA Scorecard?

A new report from ACT-IAC recommends changes to the biannual FITARA scorecard, including adding a category measuring IT workforce capabilities.