Author Archive

Natalie Alms

Staff Writer

Natalie Alms
Natalie Alms is a staff writer at FCW covering federal technology policy, service delivery, customer experience and the government's tech workforce. She is a graduate of Wake Forest University and has written for the Salisbury (N.C.) Post. Connect with Natalie on Twitter at @AlmsNatalie.
CXO Briefing

Biden Signs Bill Creating Federal Cybersecurity Rotational Program

Certain cyber and IT federal employees will be able to rotate to other agencies under a new law signed Tuesday.

IT Modernization

TMF Looks to Measure More Than Just Cost Savings

The board of the Technology Modernization Fund is looking to support projects that impact the public through improved customer experience, Executive Director Raylene Yung said Thursday.

CXO Briefing

Tech Trade Group Seeks Bumps to TMF, Agency-Based IT Funds

FedRAMP funding and budget to support zero trust initiatives at civilian agencies are also on the appropriations wish-list of the Alliance for Digital Innovation.

Cybersecurity

Solarium Successor Wants the White House to Lead on Cyber Workforce Strategy

One recommendation: establish cyber excepted service authorities, like the Department of Homeland Security's newly launched cyber hiring initiative, government-wide.

CXO Briefing

After 7 Years, DHS's New Cyber Talent System Boasts Just One Hire

Officials at the Department of Homeland Security say that change management efforts will help scale the Cybersecurity Talent Management System

CXO Briefing

Federal CIO: The Tech is 'The Easy Part' of Improving CX

Blockers to implementing service improvements frequently center around policy and process requirements, top tech officials said at the Code for America Summit on Tuesday.

CXO Briefing

ICE Has Assembled a 'Surveillance Dragnet' with Facial Recognition and Data, Report Says

Immigration and Customs Enforcement has used facial recognition to search through the driver's license photos of one in three adults in the U.S., according to a new report by Georgetown Law's Center on Privacy and Technology.

CXO Briefing

Senate Bill to Train Acquisition Workforce on AI gets House Counterpart

The AI Training Act, which passed the Senate last December now has a House companion from Reps. Carolyn Maloney (D-N.Y.) and James Comer (R-Ky.).

CXO Briefing

IRS Leader Explains Why the IRS Went to ID.me 

The agency needs to be able to identity proof online users at a certain level to be able to offer a full menu of online services, Rettig told lawmakers.

CXO Briefing

White House Looks to Focus Service Delivery Around 'Life Events'

The Biden administration is fleshing out a plan to organize government services around the needs of Americans and not around agency org charts.

CXO Briefing

SSA Beta Launches Redesigned Website

The Social Security Administration is collecting feedback on a website redesign before using it to replace the agency's current website later this year. A major goal: making it all less confusing.

CXO Briefing

IRS Marks the Annual Tax Filing Deadline With a Plea for More Funding

Chronic underfunding has hurt the tax agency's ability to modernize, says a top official, who wrote that the U.S. tax system "is a tax system where ripped paper returns are literally pieced together with scotch tape."

CXO Briefing

OPM Unveils New Toolkit for Agencies to Hire Cyber Talent

A new resource hub from the Office of Personnel Management outlines what benefits agencies might be able to offer to fill cyber positions.

CXO Briefing

Inglis Says He Won't 'Dictate' Cyber Workforce Policy

National Cyber Director Chris Inglis said that part of his job in the cybersecurity workforce arena will be ensuring that the roles of different agencies are coordinated.

Policy

New bill takes aim at veterans records backlog

Some of the new bill's provisions had previously been included in the House version of the Build Back Better reconciliation bill.

IT Modernization

Login.gov plans to scale up without facial recognition tech – for now

The General Services Administration isn't ruling out using biometrics in its Login.gov service, but the agency has concerns about equity and accessibility.

CXO Briefing

TMF Announces Two New Awards

The U.S. Postal Regulatory Commission and the Selective Service System are in line for IT modernization funding boosts.

IT Modernization

IRS announces new office focusing on taxpayer experience

One of several lines of effort at the IRS to improve customer experience is digital services, which will include efforts ranging from digital signatures to expanded online payment options.

CXO Briefing

Cost Overruns and Delays for OPM's Trust Fund Modernization

OPM is working to modernize the legacy financial system that manages retirement, health benefits and life insurance programs, but it's behind schedule and over budget.

IT Modernization

IRS will pivot to GSA's Login.gov after this tax season

The tax agency is modifying its use of the ID.me identity proofing service for the current tax season, but plans to switch to the federal government's homegrown solution after the 2022 filing deadline.