Author Archive

Natalie Alms

Staff Writer, Nextgov/FCW

Natalie Alms
Natalie Alms is a staff writer at Nextogv/FCW covering federal technology policy, service delivery, customer experience and the government's tech workforce. She is a graduate of Wake Forest University and has written for the Salisbury (N.C.) Post. Connect with Natalie on Twitter at @AlmsNatalie.
CXO Briefing

Federal CIO Says IDEA Act Guidance Coming This Summer

Clare Martorana discussed the challenge of building out specific steps to get government agency websites to adopt common standards.

Cybersecurity

Cybersecurity Still 'High Risk' in GAO’s Book After Over 25 years

The management of the government’s IT acquisitions and operations is also on the Government Accountability Office’s biennial high risk list update this year, as it has been since 2015.

CXO Briefing

House Democrats Bring Back Customer Experience Bill Targeting Student Loan, Passport Updates

A bill reintroduced Tuesday aims to codify parts of the White House’s 2021 executive order on making government services more user-friendly.

CXO Briefing

USDA Aims to Build In-house Tech Talent, CX Expertise With New Digital Services Team

The department's own digital services team will be modeled after other “tour-of-duty” style models in government like the USDS. 

IT Modernization

National Park Service Considers a Digital Park Pass

Making a digital option for the American the Beautiful pass series that would live on mobile phone wallets is a goal of a new bill that would require digital passes in February.

CXO Briefing

IRS Outlines Tech Modernization, CX Plans as Part of $80 Billion Overhaul

IRS Commissioner Danny Werfel told reporters on Thursday that technology will be key to achieving the agency’s intentions to transform customer service at the agency and shrink the tax gap.

Emerging Tech

Labor Dept. Watchdog Urges 'Extreme Caution' on Facial Recognition

Since the start of the pandemic and an upswing in fraudulent claims in the jobless aid systems, the use of facial recognition in identity checks has spread across states, raising OIG concerns about access and privacy.

CXO Briefing

GSA Makes a Case for Login.gov on Capitol Hill After Scathing Report

General Services Administration officials addressed allegations that the agency misrepresented identity proofing standards of Login.gov at a hearing Wednesday, as lawmakers pondered the potential for fraudsters in the system.

CXO Briefing

Planned Login-dot-gov Deployment at IRS is Postponed

The decision comes after concerns about implementing the sign-on service during tax season.

CXO Briefing

IRS Taxpayer Advocate Says Congress Shortchanged IT Modernization Efforts

Lawmakers didn’t allocate the $80 billion provided to the IRS in the right way, claims National Taxpayer Advocate Erin Collins, adding that IT modernization and taxpayer services aren’t getting the money they need.

CXO Briefing

OPM Gives Agencies Guidance for a New Program to Rotate Cybersecurity Employees Across Agencies

The guidance seeks to implement the Federal Rotation Cyber Workforce Program created by lawmakers last year as a way to foster new critical skills across government.

IT Modernization

IRS Plans to Approve Use of Login-dot-gov as Tax Day Nears

The tax agency intends to add Login this filing season—and as early as next week—as the integration is in final rounds of testing.

IT Modernization

IRS CIO Moving to Treasury CTO Post

Jeff King, currently deputy chief information officer at Treasury, will be taking on the role of acting CIO at the IRS.

CXO Briefing

GSA Officials Misled Agencies About Login-dot-gov

The agency’s inspector general blasted GSA officials for claiming that its identity proofing website met NIST guidelines for biometric comparison, charging millions for it, when it did not.

Policy

New Federal Service Delivery Model Favors People and Problems Over Bureaucracy

The White House envisions applications for services like food assistance, Medicaid and other benefits taking 20 minutes, with enrollment coming after just 24 hours.

CXO Briefing

DHS Tests Show Facial Recognition Tech has Varied Results, But Gaining Ground

Although some systems were able to meet performance thresholds for all demographic groups, others did show differentials because of issues with obtaining quality photos of people with varying skin tones.

CXO Briefing

White House Mulls Scaling up Login-dot-gov to Reach Every American

A draft of a long-awaited executive order covering digital identity includes a push to make government-owned Login-dot-gov an option for most federal benefits programs.

CXO Briefing

Biden’s IRS Pick Says He Wants to Move Agency’s Systems into the 21st Century

Nominee for IRS commissioner Danny Werfel, a self-professed “government geek,” talked customer experience, cybersecurity and IT modernization with senators at a Wednesday hearing.

Emerging Tech

IRS Names Advisors on Possible Government-run Direct Filing System for Taxpayers

The IRS tapped New America to report on the feasibility of a free, public-facing IRS-hosted tax filing infrastructure for ordinary taxpayers.

CXO Briefing

GAO Pegs Unemployment Insurance Fraud Tally at More Than $60 billion

At the same time, the congressional watchdog cautioned that governmentwide fraud estimates are potentially dicey.