Author Archive

Frank Konkel

Vice President, Editorial

Frank Konkel
Frank Konkel is vice president of editorial and an editor at large for Nextgov/FCW. He writes about the intersection of government and technology. Frank began covering tech in 2013 upon moving to the Washington, D.C., area after getting his start in journalism covering local and state issues at daily newspapers in his home state of Michigan. Frank was born and raised on a dairy farm and graduated from Michigan State University.
Exclusive Digital Government

TSA survey reveals 93% of travelers satisfied with passenger experience

Even more travelers were confident in the Transportation Security Administration’s ability to keep air travel safe.

Artificial Intelligence

GAO to release landmark AI report

The report provides a baseline for the use of artificial intelligence across major non-defense federal agencies and how they are meeting existing requirements.


How a push to the cloud helped a Ukrainian bank keep faith with customers amid war

Ukraine’s largest bank preserved economic stability for 20 million customers amid an ongoing war with Russia.

Digital Government

Customer satisfaction with government jumps again

Citizen satisfaction increased almost 3% in 2023, according to the latest data from the American Customer Satisfaction Index.


House picks new speaker, but shutdown threat looms

Federal agency missions often take a back seat amid preparations for a funding lapse.


How the U.S. Postal Service is doing cloud 'right'

The United States Postal Service CIO explained her agency started its cloud journey early and maintains a business objectives focus for migrations.


Raylene Yung exits TMF

Jessie Posilkin, currently the Technology Modernization Fund's customer experience portfolio director, will take over as acting executive director until a permanent candidate is selected.

Digital Government

Lawmaker demands action from social media companies amid disinformation deluge

Rep. Frank Pallone, D-N.J., questioned whether tech companies are doing enough to curb the massive influx of disinformation regarding the Israel-Hamas conflict.

Emerging Tech

New ‘Hyperspace Challenge’ aims to pair mature space tech with DOD, Space Force

The upcoming Hyperspace Challenge will link industry with the Defense Department and inform them of various opportunities to partner.


Meet the new GDIT

GDIT President Amy Gilliland discussed how the large systems integrator is responding to market shifts in a conversation with Nextgov/FCW.

Artificial Intelligence

Proceed with caution: Industry advises a careful approach to generative AI

Government and industry tech executives are focused on the risks as well as the opportunities presented by the generative AI revolution.


USDA CIO talks modernization, CX priorities

The Agriculture Department has made strides to modernize tech systems and improve service delivery, but there’s more work to do, according to Chief Information Officer Gary Washington.


Inside DHS’ quest to streamline customer experience and ease public burden

The Department of Homeland Security’s CIO detailed how his agency saved the public 20 million hours accessing agency services in a move that signals a major culture change.


Lawmakers suggest ‘radical transparency’ as key to shoring up US cyber posture

The lessons of Ukraine argue for increased openness about public and private sector cyber attacks, two congressmen said on Monday.

Digital Government

AWS unveils edge device for Defense customers in most extreme environments

The 80-pound AWS ‘Snowblade’ device provides cloud services to end users at all classification levels while meeting the military’s highest ruggedization standards.

Emerging Tech

Congress is ‘in learning mode’ about AI, lawmakers say

A bipartisan duo of lawmakers discussed artificial intelligence at Amazon Web Service’s government summit.