Author Archive
Modernization
How a push to the cloud helped a Ukrainian bank keep faith with customers amid war
Ukraine’s largest bank preserved economic stability for 20 million customers amid an ongoing war with Russia.
Digital Government
Customer satisfaction with government jumps again
Citizen satisfaction increased almost 3% in 2023, according to the latest data from the American Customer Satisfaction Index.
Acquisition
Here’s what drove a 22% spike in bid protests this year
A single contract garnered more than 350 protests.
People
House picks new speaker, but shutdown threat looms
Federal agency missions often take a back seat amid preparations for a funding lapse.
People
How the U.S. Postal Service is doing cloud 'right'
The United States Postal Service CIO explained her agency started its cloud journey early and maintains a business objectives focus for migrations.
People
Raylene Yung exits TMF
Jessie Posilkin, currently the Technology Modernization Fund's customer experience portfolio director, will take over as acting executive director until a permanent candidate is selected.
Digital Government
Lawmaker demands action from social media companies amid disinformation deluge
Rep. Frank Pallone, D-N.J., questioned whether tech companies are doing enough to curb the massive influx of disinformation regarding the Israel-Hamas conflict.
Emerging Tech
New ‘Hyperspace Challenge’ aims to pair mature space tech with DOD, Space Force
The upcoming Hyperspace Challenge will link industry with the Defense Department and inform them of various opportunities to partner.
Acquisition
Meet the new GDIT
GDIT President Amy Gilliland discussed how the large systems integrator is responding to market shifts in a conversation with Nextgov/FCW.
Artificial Intelligence
Proceed with caution: Industry advises a careful approach to generative AI
Government and industry tech executives are focused on the risks as well as the opportunities presented by the generative AI revolution.
People
USDA CIO talks modernization, CX priorities
The Agriculture Department has made strides to modernize tech systems and improve service delivery, but there’s more work to do, according to Chief Information Officer Gary Washington.
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Modernization
Inside DHS’ quest to streamline customer experience and ease public burden
The Department of Homeland Security’s CIO detailed how his agency saved the public 20 million hours accessing agency services in a move that signals a major culture change.
Artificial Intelligence
Congress ‘doesn’t know what the hell it’s doing‘ in AI regulation, Ted Cruz says
At least one senator believes Congress’ old age is hindering efforts to regulate the new technology.
Cybersecurity
Lawmakers suggest ‘radical transparency’ as key to shoring up US cyber posture
The lessons of Ukraine argue for increased openness about public and private sector cyber attacks, two congressmen said on Monday.
Digital Government
AWS unveils edge device for Defense customers in most extreme environments
The 80-pound AWS ‘Snowblade’ device provides cloud services to end users at all classification levels while meeting the military’s highest ruggedization standards.
Emerging Tech
Congress is ‘in learning mode’ about AI, lawmakers say
A bipartisan duo of lawmakers discussed artificial intelligence at Amazon Web Service’s government summit.
Artificial Intelligence
Microsoft unveils OpenAI service for government customers
Microsoft is opening up its commercial generative AI technology to public sector customers and partners.
Cybersecurity
Bill Bolstering Satellite Cybersecurity Advances in Senate
The legislation was introduced in early May.
Policy
Survey: 45% of Gov Employees May Walk if Agencies Reduce Remote Work Flexibility
The survey suggests more than half of government employees prefer to work for an agency that offers hybrid and remote flexibility.
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Artificial Intelligence