USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a cloud-based application this summer, which he said will be “the start of our AI journey.”
A pilot project set to launch in 2023 will see the Department of Labor and the postal service teaming up to help unemployment insurance applicants verify identities on behalf of participating states.
The United States Postal Service and United States Digital Service have been working on a new website for Americans to order free, at-home rapid COVID-19 tests. The administration is confident it won't crash in meeting massive demand.
A former acting top watchdog at the Department of Homeland Security pleaded guilty in a scheme to steal case management software from multiple federal agencies in order to create a new system to sell back to the government.
An effort to put $3.5 billion into key governmentwide tech modernization accounts appears to have come up short in the Build Back Better bill, but there's still a lot of technology spending on the table.
House Democrats are urging the White House to support an $8 billion taxpayer-funded proposal to direct the United States Postal Service to move towards an all-electric delivery fleet far sooner than the plan Postmaster General Louis DeJoy unveiled earlier this year.
The Technology Modernization Fund doled out its first project of 2021 the day after getting $1 billion in the Biden administration's Rescue Plan legislation.
The Postal Service still needs to work on its ability to share international shipment data with Customs and Border Protection, according to an oversight report.
Americans like the Post Office, NASA and the Secret Service, but aren't thrilled by the Department of Veterans Affairs, the Environmental Protection Agency and the Food and Drug Administration.
The Postal Service wants information about sensor, guidance and operational technologies as well as expertise on testing and integrating the autonomous vehicle tech into its existing fleet.
The federal government's central cyber incident response agency played a minor role in the wake of the Equifax breach, while agencies wondered who was in charge.
Two Democrats on the House Oversight and Government Reform Committee want details on how a former CIA officer's federal security clearance application ended up in the hands of a political action committee.
Senators want Customs and Border Protection and the Post Office to gather more data on incoming international illicit Fentanyl packages and urge both develop electronic package pre-arrival data exchange.
Commerce Secretary Wilbur Ross testified the department is "in negotiations" with USPS to use its postal carriers part-time to conduct Census operations during the 2018 end-to-end test.