The Agriculture Department awarded over $50 million in grants last month for WIC modernization and outreach and is pursuing efforts to change regulations to permit online shopping in federally funded nutrition programs.
The system, meant to help prevent duplicate participation in a key nutrition program, is expected to make enrollment and oversight easier for state workers who run SNAP and for people receiving benefits.
Modernization and customer experience goals are folded into a new White House National Strategy on Hunger, Nutrition and Health that was released Tuesday.
Simplifying the application process would remove the burden on disaster survivors seeking federal assistance in the wake of hurricanes, floods, wildfires and more, lawmakers say.
Rebecca Piazza, former 18F acting executive director, is working at USDA on customer experience in food and nutrition benefits. The hope is that the work could increase participation in programs by taking away administrative burdens.
Being an effective CIO means mastering multiple disciplines. Four CIOs new to their posts explain the demands of the role, and how new rules strengthen the CIO's hand in federal organizations.
Videoconferencing technology could save the federal government nearly $13 billion every year, according to at least one estimate, but agencies face hurdles in adopting it.
Christine Calvosa, chief technology officer at the Agriculture Department's Natural Resources Conservation Service, developed and deployed the NRCS website only months after taking over the troubled project.
Federal mobility efforts are advancing fast, but discussions keep coming back to unresolved security issues. ATF's Rick Holgate suggests that agencies are making progress.
A progress report on innovation challenges released by the White House indicates that some federal agencies are paying for contractor assistance in administering the challenges.