IT Modernization

IT Panel Makes Recommendations for Social Security’s Tech Modernization

The recommendations come as the Social Security Administration embarks on a years-long IT modernization.

CIO Briefing

110,000 Americans Died Waiting for Social Security Disability Benefits in Last Decade 

Americans waited an average of more than two years for benefits decisions from the government during the past decade.

CIO Briefing

4 Million Americans Waited Over an Hour in Line at Social Security Field Offices in 2019

Two separate Social Security Administration inspector general audits provide a detailed picture of customer experience over the past decade at the agency.

Cybersecurity

Social Security Wants a New Way to Manage Access for 330 Million Americans

The agency is considering overhauling its identity credential and access management, or ICAM, system to manage secure access for all users.

CIO Briefing

Social Security Administration Seeks to Solicit More Feedback from Customers

The agency is following White House guidance to improve customer service delivery, beginning with getting more input from actual customers.

IT Modernization

Social Security Announces More Telework Cuts

The move comes after Congress directed the agency to reinstate telework in other offices within SSA.

IT Modernization

Democratic Senators Urge Social Security to Restore Telework

Lawmakers ask the agency to reconsider its decision to end a 6-year-old pilot program, citing concerns about the burden it places on employees and productivity.

CIO Briefing

Impasses Panel Gives Rare Win to Union on Telework

Just days after the Social Security Administration announced the impending end of a long-running telework pilot program for operations staff, the panel protected employees in the Office of Hearing Operations from a similar fate.

CIO Briefing

Social Security Ends Telework Program for 12,000 Employees

Workers in all of the Social Security Administration’s operations components have less than two weeks to find alternate arrangements.

IT Modernization

Social Security Taps Team of Federal IT, Management Notables to Assess Modernization Progress

The team will look at how the agency’s IT modernization efforts are going, including how those changes are affecting Social Security employees and stakeholders.

CIO Briefing

Bill Would Stop Government From Paying Dead People

Congress wants to eliminate tens of millions of dollars wasted annually on benefits payments to the deceased.

CIO Briefing

Social Security Administration CIO Needs Stronger Authority, Watchdog says

The agency’s top tech official weighs in on budget and information security processes but has little role in other mandated responsibilities.

Cybersecurity

Social Security Numbers Are Unsafe and Outdated. So Why Do Americans Use Them?

The form of identification has become dangerously risky to use in the digital age.

Emerging Tech

What Are You Looking At? Social Security Wants To Know

The agency is looking for eye-tracking technologies to improve the user experience on its websites.

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