Digital Government
Social Security wants about 15 million fewer visits in its field offices
The new goal to cut the number of field office visits comes as the agency’s frontline locations have lost thousands of employees.
Modernization
Social Security occupational data update appears stalled after agency drops regulatory overhaul
The Social Security Administration has spent hundreds of millions of dollars trying to update the occupational data used in disability adjudications. When the agency will actually move to newer data is unclear.
Exclusive
Policy
SSA abandons planned disability program overhaul expected to cut benefits for thousands
Trump administration officials informed the co-founder of a nonprofit disability advocacy group that a proposed rule — which would have updated decades-old occupational data, in addition to changing eligibility considerations — will no longer be moving forward.
People
SSA is denying excepted workers’ time off and telework requests, seemingly defying shutdown guidance
Though OPM guidance states that agencies should seek to accommodate the needs of excepted workers during lapses in appropriation, employees who have fallen ill or simply can no longer afford to commute without getting paid have been labeled AWOL and threatened with discipline.
People
Bisignano to lead IRS in addition to SSA duties, raising questions about the Senate confirmation process
Experts warned that the move could further facilitate the consolidation of Social Security and IRS databases for use in immigration enforcement.
Digital Government
Democratic report: DOGE is risking Americans’ data by operating outside federal law
A report released by Sen. Gary Peters, D-Mich., said a lack of restrictions on DOGE employees’ collection of sensitive data can result “in serious cybersecurity vulnerabilities, privacy violations, and risk of corruption.”
Modernization
DOGE caucus co-chair says the cost-cutting unit’s work will continue
Rep. Pete Sessions, R-Texas, said he is focused on using data to weed out fraud across the government.
Digital Government
Senate Finance Chair wants details from SSA following whistleblower allegations of data endangerment
Sen. Mike Crapo, R-Idaho, says he has reviewed information from SSA’s former chief data officer alleging that DOGE put sensitive agency information at risk. Now he wants information from the agency itself.
People
SSA announces leadership team light on government experience
The agency’s new leadership roster — announced alongside a reorganization plan sources say is short on details — is intended to bring a fresh perspective into SSA, its commissioner said. Critics argue they lack the expertise usually required of most agency leaders.
Digital Government
On Social Security’s 90th birthday, the Trump administration continues to tout faulty stats
At a White House ceremony, the president and Social Security Commissioner Frank Bisignano repeatedly recited already debunked myths about the Social Security Administration’s customer service and benefits fraud.
Digital Government
SSA said it removed strict ID requirements on its phone line, but internal policy says otherwise
The agency said in a recent regulatory filing that the identification pin had been made optional for those wishing to change direct deposit information over the phone. Internal policy says they’re still required.
Digital Government
In partisan letter, Bisignano shifts blame on 1-800 call times, cites dated stats
Current and former Social Security officials said the commissioner at various points blamed his predecessor for problems that did not exist and took credit for Biden-era improvements.
Digital Government
SSA to make planned ID checks for additional phone transactions ‘entirely optional’
In regulatory filings made earlier this month, SSA had estimated that the planned requirements would result in over three million field office visits.
Digital Government
Social Security plans new restrictions for its phone line, citing fraud
New identity proofing requirements for certain transactions, like changing an address, could especially impact people in rural areas, with transportation difficulties and with limited technology know-how.
Digital Government
SSA watchdog to audit agency’s performance metrics
Getting better data is essential to continued oversight, Sen. Elizabeth Warren, D-Mass., told reporters Wednesday.
Digital Government
Social Security signals potential benefit disruptions this fall for those still getting paper checks
Over half a million people still get their Social Security benefits via paper checks. They’ll need a waiver by the end of September to continue to do so, SSA says.
Exclusive
Artificial Intelligence
Senate Democrats want more information on SSA’s use of AI on its phone lines
A new letter sent to the SSA Commissioner Frank Bisignano follows Nextgov/FCW reporting that an anti-fraud check installed on the agency’s phone lines found very little likely fraud.
Digital Government
SSA head wants to beef up agency tech as it sheds thousands of staff
Some experts are skeptical that technology can make up for staffing losses in critical parts of the agency.
People
New SSA chief praises DOGE for ‘making things better’
Frank Bisignano said he has no current plans to institute further reductions in force and hopes to use AI to make the historically sluggish Social Security disability determination processes move faster.
Digital Government